Operations Specialist jobs in Rochester, MN

Sterling State Bank has an opening in the Bank’s Operations department for a Deposit Operations Specialist. This role is responsible for performing cross-functional duties to support banking deposit operation for Sterling State Bank and our Bank’s six Minnesota locations. Responsibilities include processing servicing requests, maintain various account reporting and records, resolving both internal and external customer issues and helping maintain compliance with state and federal bank regulations.

Additional responsibilities and skills required include:

• Reviews and processes holds, stop payments and garnishments/levies.

• Reviews and processes verification of deposit (VOD) requests.

• Reviews and processes Address Verification Service (AVS) / Social Security Administration (SSA) requests and SSA reclamations.

• Processes research requests for customers and legal processing.

• Reviews and processes account change requests, including for online banking and other cash management services such as positive pay, wires and ACH transfers.

• Manages all aspects of the Bank’s Safe Deposit product specifications and billing.

• Performs document administration and management tasks to file, safe keep, image, and audit documents.

• Authors and creates reports using the Bank’s analytics software.

• Assists with reviewing, processing, and performing daily operational duties including new account workflows, deposit form edits and creation.

• Provides recommendations, documentation, and implementation of new and revised procedures for efficient operations.

• Develops and maintains an in-depth knowledge of bank products, services, department procedures and policies, and regulations to ensure accurate handling of inquiries. This can include online banking, cash management products and deposit products maintenance on the Bank’s FISERV Premier core banking software.

• Cross-trains to perform other functions and duties assigned in Bank Services.

• Maintains confidentiality and security of sensitive information.

Job Requirements:

Education:

• High school diploma or college degree

Required:

• 3 years minimum banking experience, preferably in frontline roles or bank operations roles.

• Demonstrated technology skills, including proficiency with Microsoft Office Suite.

• Initiative and accuracy required, as well as an understanding of regulatory requirements and risk operations to minimize/eliminate potential loss. Detail-oriented and organizational skills.

• Time management skills, ability to multi-task.

Preferred:

• Bachelor's degree in relevant field.

• 3 years' experience in a financial institution.

• Experience with FISERV banking software, including FISERV's Premier bank core operating software, FISERV's Business Process Manager new account software, FISERV's retail and commercial online banking products.

• Cash management experience, including positive pay, remote deposit capture, lock box services and online wire/ACH payment services.

AAP or NCP ceritification strongly preferred.

About Sterling State Bank

Sterling State Bank is a Minnesota state-chartered commercial bank founded by local community members in Austin, MN in 1958. Currently, Sterling State Bank has six branches serving communities in Austin MN, Rochester MN, Apple Valley MN, Lakeville MN and Savage MN with an asset size of over $500 million. The Bank offers a full range of business cash management services and a full range of consumer banking products. To learn more about our bank and to apply for this this job posting through our web site, please visit www.sterlingstate.bank

Work Environment, Physical Requirements

The physical demands described here are representative of those that must be met to successfully perform the essential functions of this job. Sterling State Bank promotes an equal employment opportunity workplace which includes reasonable accommodation of qualified applicants and employees.

• This job operates in a professional office environment and routinely uses standard office equipment such as computers, phones, photocopiers, and fax machines.

• Specific vision abilities required by this position include close vision, distance vision, and the ability to adjust focus.

• Physical activity requiring reaching, sifting, lifting up to 25 lbs., finger dexterity, grasping, feeling, repetitive motions, talking and hearing are required.

• The employee will frequently communicate and must be able to exchange accurate information with others.

• The employee may need to move around their office to attend meetings and to access files, machinery or other job-related tools.

DISCLAIMER: This position is based in our corporate office located at 4200 Badger Hills Drive NW, Rochester, MN 55901. This position is not a remote or work-from-home position.

Sterling State Bank is an Equal Opportunity Employer.

Or email your resume to Malachi McNeilus at: mmcneilus@sterlingstatebank.com (“Attn: Deposit Operations” in the subject line). Questions about this opening? Call Malachi at (507) 282-1845 or send an e-mail. We are excited to hear from you!