Operations Supervisor supervises the daily activities of an operational unit. Monitors and assists staff to maintain workflow and achieve targeted operational and financial results. Being an Operations Supervisor implements practices to ensure compliance with operational policies and procedures. Resolves routine operational issues and escalates complex issues as needed. Additionally, Operations Supervisor prepares performance and progress reports for management to monitor and improve inefficiencies. May require a bachelor's degree. Typically reports to a manager. The Operations Supervisor supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. To be an Operations Supervisor typically requires 3 years experience in the related area as an individual contributor. Thorough knowledge of functional area under supervision. (Copyright 2024 Salary.com)
- Greets and assists customers in finding products and partners with other team members when additional help is needed
- Models for and holds team accountable for outstanding customer service
- Directs customer service activities throughout the store - Resolves customer issues and concerns in a professional manner
- Assists with inventory counts and updates to ensure accurate in-stock information for customers
- Oversees Radio Frequency Identification program and performs system uploads ensuring efficient and accurate updates to stock ledger
- Leads door to floor merchandise preparation process; achieves productivity target by setting goals and monitoring pace of work
- Provides guidance to Operations team to prepare merchandise in a timely manner
- Manages and engages pricing and signing team and the promotional price signing process within the store
- Manages the Operations team to complete price changes accurately and on time in order to maximize sales
- Reviews Support Workload Tool to plan Pricing and Signing hours - Manages re‐ticketing and re‐packaging execution
- Submits weights and measures audit results and addresses any noted issues
- Oversees standards in stockroom areas to ensure a safe work environment and enables efficient execution of support processes
- Owns receiving, shipping and reverse logistics for merchandise including partnerships with mail carriers (i.e., UPS, FedEx, etc.)
- Oversees all Merchandise Transfer Out (MTO), Return to Vendor and Return to Warehouse activities
- Manages the Defective MTO (DMTO) process ensuring proper and timely execution of all DMTO’s to ensure integrity of inventory and prevent shrink
- Manages the annual inventory process
- Responsible for the completion of Cash Office completion, including CASHMAN, as per company guidelines
- Manages all equipment, facility repairs and maintenance
- Responsible for the completion of Operations associate training and policy compliance
- Consistently provides ongoing feedback and coaching with associates - Maintains notes / observations of each associate’s strengths and opportunities
- Takes action on performance and policy issues within the team
- Supports company shrink and safety initiatives
- Meets established performance standards for the role on a consistent basis, including (but not limited to) product and service sales, customer service, profit, productivity, and attendance
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
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Work Location: In person
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