Operations Team Leader manages and trains a team of operations clerks. Supports the activities of the operations department. Being an Operations Team Leader oversees the daily department production activity and facilitates departmental workflow. Requires a high school diploma or its equivalent. Additionally, Operations Team Leader typically reports to a supervisor or manager. The Operations Team Leader supervises a small group of para-professional staff in an organization characterized by highly transactional or repetitive processes. Contributes to the development of processes and procedures. Thorough knowledge of functional area under supervision. To be an Operations Team Leader typically requires 3 years experience in the related area as an individual contributor. (Copyright 2024 Salary.com)
Responsibilities:
- Lead and manage a team of employees to achieve sales targets and provide exceptional customer service
- Train and develop team members on product knowledge, sales techniques, and customer service skills
- Monitor and evaluate team performance, providing feedback and coaching as needed
- Create and implement strategies to drive sales and increase customer satisfaction
- Assist in resolving customer complaints or issues in a timely and satisfactory manner
- Collaborate with manager and other team leaders to ensure smooth operations
- Conduct employee orientation and ensure compliance with company policies and procedures
- Maintain a clean, organized, and visually appealing store environment
Qualifications:
- Previous experience in a food management or team leader role preferred
- Strong leadership skills with the ability to motivate and inspire a team
- Excellent communication and interpersonal skills
- Ability to negotiate and resolve conflicts effectively
- Strong organizational skills with the ability to prioritize tasks and manage time efficiently
- Proficient in administrative tasks such as scheduling, inventory management, and reporting
- Knowledge of training and development principles
We offer competitive compensation, opportunities for career advancement, and a supportive work environment. If you are a dynamic leader with a passion for retail management, we would love to hear from you. Apply now to join our team as a Team Leader!
Job Type: Part-time
Pay: $14.00 - $17.00 per hour
Expected hours: No more than 30 per week
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Work Location: In person
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