Operations Team Leader jobs in the United States

SUMMARY: Responsible for managing, leading and directing Team Members performing cleaning service at customer location as assigned.

ESSENTIAL DUTIES AND RESPONSIBILITIES: Includes, but not limited to, the following:

• Interviews, hires and trains employees.
• Plans, assigns and directs work.
• Addresses complaints and resolves problems.
• Coordinates and leads janitorial Team Members in the execution of safety, quality, customer satisfaction, training and team work.
• Able to work through and with counterparts in maintaining daily shift communication on all issues, changes and needs.
• Regularly conducts daily evaluations of quality of cleaning being provided to the customer.
• Able to maintain a safe, clean and productive work environment.
• Complete daily administrative functions.
• Perform or exhibit effective leadership and conflict resolution.
• Must have excellent organizational skills and detailed oriented.
• Ability to train Team Members in standardized work practices.
• Knowledge, and use and operation of, janitorial equipment such as walk-behind scrubbers, buffers and riding scrubbers.

SECONDARY RESPONSIBILITIES:

• Effectively communicate with the building occupants to accomplish assigned tasks.
• Work with all assigned personnel.
• Understand and follow written and verbal job instructions.
• Support the company’s goals and objectives.
• Work in a team oriented and safety conscious environment.
• Continually develop skills by cooperating with training sessions and/or On the Job Training (OJT).
• Clock in and out as instructed each day with no time corrections.
• Use of proper Personal Protective Equipment (PPE) at all times.
• Other duties assigned.

SUPERVISOR DUTIES: Directly supervises employees in the janitorial department. Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws.