Order Clerk, Sr. jobs in Dallas, TX

Job Title: IT Asset Systems Analyst

Location : Plano, TX

Work mode : full-time (onsite)

Job responsibilities :

Store/update SOPs, pull reports out of SNOW, meet with Application owners to gather data and coordinate work

Perform daily and long-term operational and strategic management of hardware and software

Plan, monitor, and record hardware assets and/or software licenses to make sure they comply with vendor contracts in different software tools

Apply a continuous improvement approach in enhancing the strategies employed in technology spending as well as in tracking company assets within the Configuration Management Database (CMDB) throughout their lifecycle

Ensure effective management of the CMDB and that the content contained is accurate

Provide supervision to staff of procurement analysts

Provide KPI/Metric information and standardized reporting on a scheduled basis, together with unscheduled reporting demanded by management

Take part in various projects, providing support to VPs of Infrastructure and Finance

Recruit a small team of asset analysts and supervise their performance

Define and enhance scheme for identifying hardware and software-related assets as well as CIs, including versioning and dependencies in the asset management tools, attributes, the Contract management library, and the CMDB

Manage inventory of CIs and assets, including dependencies and attributes, making sure that modifications, withdrawals, and additions of existing ones are correctly recorded by the teams in charge in the tools to ensure that the vendor contracts are complied with

Responsible for managing lifecycle of hardware and software models in the DML, right from their introduction to their retirement

Generate and distribute various reports, including compliance reports on current assets and CIs and their status; also perform trend analyses

Perform verification and audit of DML and CMDB content; verify software assets with license contracts, confirm hardware assets with actual inventory, and initiate corrective actions and tract them

Manage activities concerning license compliance audits to be able to answer to requests from software editors effectively

Ensure process efficiency by implementing the key performance indicators; suggest improvements to the process continuously

Design processes relating to software and hardware asset management, execute them, and enhance them

Establish and maintain documentation of procedures, processes, and reports concerning asset and configuration management

Take part in other ITSM processes or, as required, perform as a back up to maintain operational activities

Create and execute governance and strategic asset management functions

Collaborate with infrastructure teams to determine trends in asset performance

Perform research on industry best practice and incorporate it with organizational practices

Establish and maintain hardware and software maintenance database.

Required qualifications, capabilities and skills

Strong knowledge of IT software and hardware, as well as five or more years experience working as an IT asset analyst

Five years or more experience managing staff

Strong knowledge and five years plus experience working with a CMDB and the specific business services that it supports

Five years or more ITSM tool experience, as well as ServiceNow experience

Proven ability and experience in executing strategic asset management processes successfully

Profound knowledge of licensing agreements involving software, including Microsoft, IBM, and Oracle.

Strong vendor management and negotiation skills

Strong knowledge of IT Service Management processes, as well as experience with Discovery tool

Possess Bachelor's degree in information technology, computer science, business administration, or another related field

Strong ability to carry out assigned tasks independently with little supervision

Excellent at performing multiple tasks at the same time without erring

Excellent communication and interpersonal skills

Possess IAITAM certifications, such as CHAMP, CSAM, and CITAM.

Skills:

• DML
• SOPs
• SNOW
• CMDB