Order Clerk, Sr. receives and processes orders for materials and merchandise. Utilizes order tracking and CRM systems to process orders, record prices, delivery dates, inventory status, maintain customer information and other data related to each transaction. Being an Order Clerk, Sr. confirms orders, updates shipping status, and notifies customers of any backorder or delivery delays. Researches and resolves order errors and updates the system. Additionally, Order Clerk, Sr. may prepare packing lists or other order-related documentation. Requires a high school diploma or equivalent. Typically reports to a supervisor. The Order Clerk, Sr. works under moderate supervision. Gaining or has attained full proficiency in a specific area of discipline. To be an Order Clerk, Sr. typically requires 1-3 years of related experience. (Copyright 2024 Salary.com)
Duties:
- Take customer orders accurately and efficiently
- Enter orders into the Aloha POS system
- Ensure all special requests or modifications are noted and communicated to the kitchen staff
- Provide excellent customer service by answering questions and offering menu recommendations
- Handle cash transactions and provide accurate change to customers
- Maintain a clean and organized work area
- Assist with food preparation and assembly as needed
Skills:
- Strong time management skills to handle multiple orders simultaneously
- Basic math skills for cash handling and order totals
- Excellent communication skills to interact with customers and kitchen staff
- Ability to work in a fast-paced environment and handle high-pressure situations
- Knowledge of the food industry and food service procedures
- Familiarity with the Aloha POS system or willingness to learn
Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on business needs.
Job Type: Part-time
Pay: $11.00 - $14.00 per hour
Expected hours: 20 – 25 per week
Benefits:
Restaurant type:
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Experience:
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Work Location: In person
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