Order Fulfillment Director leads and directs the order fulfillment process. Oversees order entry, administration, and shipping processes. Being an Order Fulfillment Director develops scalable business processes and customer service standards to deliver efficient order processing. Implements order tracking and CRM systems to process orders, maintain customer information, and monitor contracts or agreements for expiration or renewal. Additionally, Order Fulfillment Director establishes inventory monitoring procedures to track and trigger actions that will maintain appropriate levels of products. Partners with stakeholders to identify conditions impacting the fulfillment workflow and to develop effective solutions. Requires a bachelor's degree. Typically reports to senior management. The Order Fulfillment Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be an Order Fulfillment Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
We are seeking a dedicated and detail-oriented individual to join our team as an Order Fulfillment Specialist. This role is crucial in ensuring the efficient processing and timely delivery of hardware orders. The successful candidate will be responsible for managing inventory, accurately fulfilling orders, and maintaining a safe and organized working environment.
Key Responsibilities:
Inventory Organization: Maintain a well-organized hardware inventory, ensuring that shelves are labeled and stocked appropriately. Keep the working area clean and safe for efficient order processing.
Overstock Management: Take ownership of the hardware overstock area, ensuring that stock is rotated effectively to prevent obsolescence. Monitor inventory levels and collaborate with relevant stakeholders to optimize stock levels.
Order Examination: Review picking tickets to identify any potential errors in takeoff or order entry. Pay close attention to detail to ensure accurate fulfillment of orders.
Order Fulfillment: Pull and box orders accurately, following established procedures and quality standards. Ensure that all necessary components are included in each order before shipping.
Key Management: Key locks as necessary for order completion and record key numbers for each job by builder. Maintain accurate records of key usage and distribution.
Requirements:
Material Knowledge: While preferred, previous experience with hardware materials is not required. Training will be provided.
Physical Requirements: Must be capable of lifting up to 25 pounds and performing repetitive walking, climbing, and bending tasks.
Time Management: Ability to multitask, organize, and prioritize responsibilities effectively to meet deadlines and ensure timely order fulfillment.
Attention to Detail: Strong attention to detail and organizational skills are essential for accurately processing orders and maintaining inventory records.
This job description outlines the key responsibilities and requirements for the role of Order Fulfillment Specialist. The ideal candidate will possess a strong work ethic, excellent organizational skills, and a commitment to ensuring the efficient and accurate fulfillment of hardware orders.
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