Order Fulfillment Director leads and directs the order fulfillment process. Oversees order entry, administration, and shipping processes. Being an Order Fulfillment Director develops scalable business processes and customer service standards to deliver efficient order processing. Implements order tracking and CRM systems to process orders, maintain customer information, and monitor contracts or agreements for expiration or renewal. Additionally, Order Fulfillment Director establishes inventory monitoring procedures to track and trigger actions that will maintain appropriate levels of products. Partners with stakeholders to identify conditions impacting the fulfillment workflow and to develop effective solutions. Requires a bachelor's degree. Typically reports to senior management. The Order Fulfillment Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be an Order Fulfillment Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Sawgrass Nutra Labs is hiring for an Order Supervisor!
● Position: Full-time
● Benefits: holiday pay; paid time off; robust health & dental insurance
● Location: 7018 A C Skinner Parkway, STE 230, Jacksonville, FL 32256
● Industry: Dietary Supplement Contract Manufacturing
Company Overview:
Sawgrass Nutra Labs is currently seeking an enthusiastic and motivated team member to manage customer projects, both internally
with the Operations team and externally with Customer. The ideal candidate will have some food or beverage manufacturing
industry experience, however, excellent organizational and time management skills, communication skills, and strong work ethic are
the primary prerequisites for this position. If you have Project Management experience, we can train you on the job provided you
have the primary prerequisites. This position has excellent room for growth and increased compensation.
SNL is growing quickly, and our culture is friendly, fun, and team oriented. We believe in skills development and that the right person
will advance to greater responsibilities and compensation via hard work, dedication, and personal responsibility.
Job Responsibilities:
Customer Onboarding & Order Management
Facilitate the documentation & onboarding process for prospects and new customers, including NDAs, Product
Manufacturing Agreements, Statements of Work, etc.
Develop strong knowledge of customer goals, initiatives, and products
Track and manage internal cost requests with Estimating Team
Coordinate and schedule customer meetings (as needed), to communicate project order updates and timelines effectively
Develop detailed project schedule plans, with project scopes and objectives, involving all relevant stakeholders
Create and execute customer invoices in QuickBooks Online
Manage Artwork Review process for labels, product boxes, inserts, etc. (including obtaining customer artwork, routing for internal team review, releasing files to the printer and working with procurement to order)
Ensure that projects are delivered on-time, within scope and within budget
Create and maintain comprehensive project documentation in Jira throughout the entire order process, including post mortem notes for record keeping.
Communicate all project updates and timelines with Sr. Project Manager to help streamline internal prioritizations between cross functional teams.
Day-to-day Order Management:
Manage daily order release requests & coordinate with shipping & fulfillment team
Support both Customer and internal Operations team needs throughout the “life-cycle” of projects, including- tracking order updates, action items and setting expectations with Customer & internal Ops team on all projects (including deliverables, timelines, formulation samples etc.)
Create and execute customer fulfillment invoices
Assist customers with daily requests and provide timely updates on their projects
Report and escalate issues to management appropriately as needed
Provide monthly inventory reports to customers including finished goods, raw ingredients, and packaging
Required Skills:
Bachelor's Degree in Business, Sales, Communications, Science, or related field
A minimum of 1 year experience in project planning or order management
Excellent organizational skills and attention to detail
Independent active learning & problem solving skills
Ability to manage multiple work streams, timelines, and processes
Technical skills / basic GSuite understanding (GMail, Google Drive, Google Meet (Video Chat), Google Sheets, etc.)
Communication skills (written and verbal) & ability to speak directly with customers
Experience with Project Management Tools (i.e. Jira) *Preferred, but not required*
If working at Sawgrass Nutra Labs as an Order Supervisor sounds like the next career step for you, apply today!
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