Order Fulfillment Director leads and directs the order fulfillment process. Oversees order entry, administration, and shipping processes. Being an Order Fulfillment Director develops scalable business processes and customer service standards to deliver efficient order processing. Implements order tracking and CRM systems to process orders, maintain customer information, and monitor contracts or agreements for expiration or renewal. Additionally, Order Fulfillment Director establishes inventory monitoring procedures to track and trigger actions that will maintain appropriate levels of products. Partners with stakeholders to identify conditions impacting the fulfillment workflow and to develop effective solutions. Requires a bachelor's degree. Typically reports to senior management. The Order Fulfillment Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be an Order Fulfillment Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Position Details :
We Deliver the Goods :
Competitive pay and benefits, including Day 1 Health & Wellness Benefits, Employee Stock Purchase Plan, 401K Employer Matching, Education Assistance, Paid Time Off, and much more.
Growth opportunities performing essential work to support America’s food distribution system.
Safe and inclusive working environment, including culture of rewards, recognition, and respect.
Position Summary :
Select cases and other containers of food and non-foods products to fill customer orders from multi-level rack warehouse storage systems.
Items are placed on pallets and completed orders are moved to the loading dock staging area with an electric pallet jack / forklift, wrapped, labeled, and readied for shipment in a timely manner observing all safety regulations and ensuring all quality standards are met while maintaining the efficient flow of product through the production process.
Functions as a team member within the department and organization, as required, and perform any duties assigned to best serve the company.
Position Responsibilities :
Follow all preferred work methods, safety policies and procedures per company guidelines. Ensure work area is safe and report any unsafe conditions and / or acts immediately.
Review work schedule, obtain supplies required to perform the work and prepare for operations. Perform a safety check on pallet jack / forklift to be used and ensure that all other safety devices are functioning properly.
Put on all required Personal Protective Equipment and Safety Gear.
Meet required productivity and accuracy standards per location and company guidelines.
Place pallets on pallet jack and operate along assigned multi-level racks and locate products according to order sheets.
Manually place the appropriate stock items on pallet from pick slots and racks as required. Use single and / or double pallets as directed.
Transport completed palletized customer order to shipping dock staging area. May be required to shrink-wrap pallet for staging.
Remove batteries requiring recharging, replace with charged batteries, or attach re-charger and complete vehicle inspection checklist.
At the end of the shift secure all equipment and complete all necessary paperwork.
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Last updated : 2024-04-23
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