Order Fulfillment Director leads and directs the order fulfillment process. Oversees order entry, administration, and shipping processes. Being an Order Fulfillment Director develops scalable business processes and customer service standards to deliver efficient order processing. Implements order tracking and CRM systems to process orders, maintain customer information, and monitor contracts or agreements for expiration or renewal. Additionally, Order Fulfillment Director establishes inventory monitoring procedures to track and trigger actions that will maintain appropriate levels of products. Partners with stakeholders to identify conditions impacting the fulfillment workflow and to develop effective solutions. Requires a bachelor's degree. Typically reports to senior management. The Order Fulfillment Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be an Order Fulfillment Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Duties:
- Take customer orders accurately and efficiently
- Enter orders into the Aloha POS system
- Ensure all special requests or modifications are noted and communicated to the kitchen staff
- Provide excellent customer service by answering questions and offering menu recommendations
- Handle cash transactions and provide accurate change to customers
- Maintain a clean and organized work area
- Assist with food preparation and assembly as needed
Skills:
- Strong time management skills to handle multiple orders simultaneously
- Basic math skills for cash handling and order totals
- Excellent communication skills to interact with customers and kitchen staff
- Ability to work in a fast-paced environment and handle high-pressure situations
- Knowledge of the food industry and food service procedures
- Familiarity with the Aloha POS system or willingness to learn
Note: This job description is intended to provide a general overview of the position. Duties and responsibilities may be subject to change based on business needs.
Job Type: Part-time
Pay: $11.00 - $14.00 per hour
Expected hours: 20 – 25 per week
Benefits:
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Work Location: In person
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