Order Fulfillment Director leads and directs the order fulfillment process. Oversees order entry, administration, and shipping processes. Being an Order Fulfillment Director develops scalable business processes and customer service standards to deliver efficient order processing. Implements order tracking and CRM systems to process orders, maintain customer information, and monitor contracts or agreements for expiration or renewal. Additionally, Order Fulfillment Director establishes inventory monitoring procedures to track and trigger actions that will maintain appropriate levels of products. Partners with stakeholders to identify conditions impacting the fulfillment workflow and to develop effective solutions. Requires a bachelor's degree. Typically reports to senior management. The Order Fulfillment Director typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. To be an Order Fulfillment Director typically requires 3+ years of managerial experience. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. (Copyright 2024 Salary.com)
Country :
United States of America
Location :
CAFMA : FS Kidde Fenwal Ashland MA 400 Main Street, Ashland, MA, 01721 USA
JOB DESCRIPTION :
This role will play a fundamental role between departments assuring clear communication between the production floors and shipping.
To assure a proactive flow in Shipping, this role will focus on upcoming orders identifying possible bottlenecks and determining problem solving techniques.
In addition, this role will support day to day activities releasing orders to the pickers in the finished goods warehouse using our ERP system, ordering goods from our offsite warehouse, communicating with customer service and invoicing orders shipping through parcel.
Prior to learning these key skill sets the candidate will become acquainted with the product and our hazardous products by training in the small package area.
DUTIES AND RESPONSIBILITIES :
Carrier is An Equal Opportunity / Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age or any other federally protected class.
Last updated : 2024-04-10
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