Order Fulfillment Manager manages the order fulfillment process. Oversees order entry, administration, and shipping processes. Being an Order Fulfillment Manager implements scalable business processes and customer service standards to deliver efficient order processing. Uses order tracking and CRM systems to process orders, maintain customer information, and monitor contracts or agreements for expiration or renewal. Additionally, Order Fulfillment Manager monitors inventories utilizing systematic procedures to maintain appropriate levels of products. Coordinates with stakeholders to troubleshoot and resolve workflow issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Order Fulfillment Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Order Fulfillment Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
🌟 Help Wanted: Dispatcher and Work Order Manager 🌟
Company: Academy Service Group
Location: Hackensack NJ
About Us: At ASG we’re passionate about delivering top-notch service to our clients. We’re seeking a Dispatcher and Work Order Manager who thrives in a dynamic environment. If you’re organized, tech-savvy, and have experience in the trades, this role might be perfect for you!
Responsibilities:
Dispatch Management: Coordinate work orders for plumbing and building maintenance projects. Ensure timely dispatch to subcontractors.
Quality Assurance: Hold subcontractors accountable to our company standards. Monitor their performance and address any deviations.
Trade Expertise: Familiarity with electrical, plumbing, and handyman repairs is a plus.
Communication: Maintain clear communication channels with subcontractors, clients, and internal teams.
Computer Savvy: Handle administrative tasks, including work order documentation, using our systems.
Phone Wizardry: Efficiently manage phone calls related to work orders and client inquiries.
Organizational Ninja: Juggle multiple tasks, prioritize, and follow up diligently.
Business Mindset: Run your own mini-operation within our larger business framework.
Experience: Minimum of 2 years in dispatching, customer service, or work order management.
Trade Knowledge: Understanding of plumbing, electrical, and general building maintenance.
Tech Skills: Proficiency in using computers, software, and communication tools.
Problem-Solving: Quick thinking and adaptability in a fast-paced environment.
Attention to Detail: Accurate record-keeping and documentation.
Team Player: Collaborate with project managers, field teams, and clients.
Benefits:
Competitive salary
Health and dental insurance
Professional development opportunities
How to Apply: Interested candidates should submit their resume and a brief cover letter to Mrose@vpssinc.com Please include “Dispatcher and Work Order Manager” in the subject line.
Join our team and make a difference! Apply today at Company Website.
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