Order Fulfillment Manager manages the order fulfillment process. Oversees order entry, administration, and shipping processes. Being an Order Fulfillment Manager implements scalable business processes and customer service standards to deliver efficient order processing. Uses order tracking and CRM systems to process orders, maintain customer information, and monitor contracts or agreements for expiration or renewal. Additionally, Order Fulfillment Manager monitors inventories utilizing systematic procedures to maintain appropriate levels of products. Coordinates with stakeholders to troubleshoot and resolve workflow issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Order Fulfillment Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Order Fulfillment Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Account Manager Job Description
About Boxzooka
Boxzooka is a cutting edge, technology driven, retail ecommerce solutions provider specializing in international sales technology and order fulfillment headquartered in Secaucus, NJ with a new facility located in Harrisburg, PA.
Become part of fast-growing team who works hard and plays even harder. The position excitingly offers internal advancement opportunities!
Account Manager, Job Description Summary:
The Account Manager is responsible for ensuring that Boxzooka maintains all of its commitments to our ecommerce clients and operates in a manner consistent with being recognized as a premier fulfillment provider.
Account Managers are the front line of our Client Care team. He or she is to provide superior customer service internally and externally. Account Managers help nurture our customer relationships by using effective and prompt communication and follow-up on all pending matters. The Account Managers group reports directly to the Director of Client Experience and, as integral part of the Account Management Team, is an action oriented, cross-functional position. He/she is the conduit of information, data, analytics and insight between our brands' and our operations that support them.
This candidate will facilitate the mutual respect and effective communication vital to this process, while maximizing Boxzooka's revenues and ensuring that the highest quality service standards are met. A key responsibility will be to proactively monitor and manage client activities related to order processing and inventory control including the development of forecasts and operational requirements.
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Job Type: Full-time
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Job Type: Full-time
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