Order Fulfillment Manager jobs in Houston, TX

Empower is a visionary healthcare company committed to providing quality, affordable medication to millions of patients across the nation. We hold the distinguished position of being the largest 503A compounding pharmacy and FDA-registered 503B outsourcing facility in the country serving the functional medicine markets.  

What sets us apart is our relentless focus on three core values: People, Quality and Service. Our dedicated team of professionals collaboratively works to break new ground in the fields of manufacturing, distribution and quality control, providing a uniquely integrated approach to healthcare. Leveraging our vertical integration of the pharmaceutical supply chain, state-of-the-art technology, and a commitment to excellence, we are constantly pushing the boundaries of what is possible in medication accessibility and affordability.  

You're not just starting a job; you're joining a mission. We believe in empowering our team to innovate, grow, and drive real change in the healthcare industry. If you're a forward-thinker who thrives in a fast-paced, transformative environment, Empower is the place for you. Here, you’ll be encouraged to share your ideas, expand your skill set, and contribute to projects that genuinely make a difference. We prioritize the well-being of our team members, and we offer a supportive and engaging workplace where your contributions are not just recognized but celebrated.

Let’s revolutionize healthcare, together. Join us and be a part of something extraordinary.  

The Manager, Order Fulfillment, will support efforts to satisfy new and current customer expectations through successfully overseeing our multi-shift pharmacy distribution services. The Order Fulfillment Manager will manage the filling, verifying, and shipping of orders in the compounding pharmacy, ensure quality & compliance standards are met, enhance the operation through continuous improvement practices, and continuously move operations from a manual operation to an automated operation.

• Leads and oversees the order fulfillment operations across multiple shifts, ensuring efficient and accurate processing of orders.
• Develops and implements strategies to streamline the order fulfillment process, with a focus on transitioning from manual to automated procedures.
• Responsible for the efficient workflow of order processing to include product picking, labeling, verification and shipping of finished goods on time-in full.
• Manages and oversees implementation of Pharmacy Management Software.
• Manages and oversees implementation of automated technology and enhances operations through design and restructure of the facility.
• Implements quality control measures to ensure compliance with all applicable regulatory requirements.
• Monitors productivity, efficiency, and cost-effectiveness of the order fulfillment operations, identifies areas for improvement and implements solutions.
• Increases efficiency and quality of work by minimizing waste through the institution of lean principles.
• Collaborates with cross-functional teams to optimize inventory management, order accuracy, and on-time delivery.
• Develops and maintains standard operating procedures (SOPs) related to order fulfillment, ensuring adherence to best practices and regulatory standards.
• Ensures the development and sustainment of training programs, creating qualified training programs.
• Fosters a creative and collaborative work environment, encouraging teamwork, professional growth, and knowledge sharing among team members.
• Monitors and evaluates employee performance. Provides constructive feedback as necessary.
• Partners with department director to evaluate department headcount needs and participates in the interviewing process.
• Responsible for budget related to all items relative to the order fulfillment process, KPIs and performance data analytics.
• Supports implementation and achievement of strategic Business Unit goals and expectations.
• Manages and maintains relationships with vendors, ensuring the timely receipt of supplies and equipment required for order fulfillment.
• Collaborates with IT and other departments to enhance the functionality and integration of automated dispensing machinery and systems.
• Stays informed of industry trends, technological advancements, and regulatory changes related to order fulfillment and pharmacy operations.
• Responsible for inventory management of finished product and devices to include commercially approved and compounded finished product, as well as DEA non-controlled and controlled substances.
• Performs daily walkarounds of the fulfillment areas and subs in the operation to assist as needed.
• Notifies leadership with any concerns with capital equipment and facilities procurement not being in regulatory and functional compliance.
• Supports the implementation of CapEx projects relative to functional area. (i.e. new equipment implementation, ERP roll-out, new facility start-ups).
• Oversees investigation of departmental issues and/or problems and works to effectively troubleshoot solutions.
• Performs other duties as assigned.

To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable qualified individuals with disabilities to perform the essential functions.

While performing the responsibilities of the job, the employee is required to talk and hear. The employee is often required to remain in a stationary position for a significant amount of the workday and frequently use their hands and fingers to handle or feel in order to access, input, and retrieve information from the computer and other office productivity devices. The employee is regularly required to move about the office and around the corporate campus. The employee is regularly required to stand, walk, reach with arms and hands and may occasionally be required to climb or balance, and to stoop, kneel, crouch or crawl and move up to 25pounds.

• Demonstrated skills in problem-solving and providing solutions.
• Strong organizational skills and the ability to manage and prioritize multiple projects.
• Excellent judgment and interpersonal skills, including written and verbal communication skills to effectively communicate with all levels of executives, employees and other contacts.

Key Competencies

• Customer Focus: Ability to build strong customer relationships and deliver customer centric solutions.
• Optimizes Work Processes: Know the most effective and efficient processes to get things done, with a focus on continuous improvement.
• Collaborates: Builds partnerships and works collaboratively with others to meet shared objectives.
• Resourcefulness: Secures and deploys resources effectively and efficiently.
• Manages Complexity: Makes sense of complex, high quality, and sometimes contradictory information to effectively solve problems.
• Ensures Accountability: Holds self and others accountable to meet commitments and objectives.
• Situational Adaptability: Adapts approach and demeanor in real time to match shifting demands of different situations.
• Communicates Effectively: Develops and delivers multi-mode communications that convey a clear understanding of the unique needs of different audiences.

• Bachelor’s degree from an accredited university or college in supply chain management or equivalent technical discipline preferred.
• Minimum 5-8 years of experience in a pharmacy environment or order fulfillment centers.
• Must obtain/retain Pharmacy Technician Certification within one year of accepting position.
• 2-3 years of leadership experience, preferred.
• 3 years of experience with automated order fulfillment operations (robotics) preferred.
• Demonstrated experience in overall business operations enabling good judgment and participation in senior decision-making activity.
• Experience with ERP or Pharmacy Management Software implementation desired.
• Experience with transitioning from manual to automated processes desired.
• Lean Six Sigma Black Belt is preferred.

• No-Cost Medication: Get your prescribed compounded medications at no cost, ensuring your health without the financial burden.
• Onsite Health & Wellness – IV Therapy Drips: Rejuvenate with complimentary onsite IV Therapy drips, enhancing your well-being and energy levels.
• Comprehensive Medical, Dental, and Vision Options: Choose from three medical plans tailored to your needs, plus options for dental and vision coverage for you and your family.
• Telehealth visits: Access board-certified Doctors anytime, anywhere for you and your family.
• Paid & Volunteer Time Off: Enjoy paid time off for personal pursuits and contribute to causes you care about with volunteer time off.
• Paid Holidays (8 scheduled; 2 floating): Celebrate with eight scheduled holidays and two floating holidays, giving you flexibility and time for personal traditions.
• Life & AD&D Coverage: Secure your and your family's financial future with life and accidental death and dismemberment (AD&D) insurance.
• FSA (Flexible Spending Account): Manage healthcare expenses smartly with pre-tax dollars in a Flexible Spending Account (FSA).
• 401K Dollar-for-Dollar Up to 4%: Invest in your future with our 401K plan, featuring a dollar-for-dollar match up to 4%.
• Company Paid Long-Term Disability: Provided at no cost, which replaces 60% of your income if you become disabled for a long period of time.
• Flexible Schedules: Balance work and life seamlessly with our flexible scheduling options.
• Rewards & Recognition Program: Your hard work doesn't go unnoticed – enjoy rewards and recognition beyond your paycheck.

Additional Voluntary Benefits

• Accident Insurance: Pays a lump sum benefit to help cover expenses following an accidental injury.
• Hospital Indemnity Insurance: Enhance your peace of mind with supplemental hospital insurance for unexpected stays.
• Critical Illness: Protect your finances from the expenses of a serious health issue.
• Short-Term Disability: Protect your income during illness or injury with short-term disability coverage.
• Supplemental Life & AD&D: Add an extra layer of financial protection for you and your loved ones with supplemental life and AD&D coverage.
• Legal Services: Access professional legal assistance to address concerns confidently.
• Identity Theft Protection: Safeguard your identity and finances with our identity theft protection benefit.
• Pet Insurance: Care for your furry family members with our pet insurance coverage.
• Employee Assistance Program: Confidential counseling and support services for a holistic approach to your well-being.