Order Fulfillment Manager manages the order fulfillment process. Oversees order entry, administration, and shipping processes. Being an Order Fulfillment Manager implements scalable business processes and customer service standards to deliver efficient order processing. Uses order tracking and CRM systems to process orders, maintain customer information, and monitor contracts or agreements for expiration or renewal. Additionally, Order Fulfillment Manager monitors inventories utilizing systematic procedures to maintain appropriate levels of products. Coordinates with stakeholders to troubleshoot and resolve workflow issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Order Fulfillment Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Order Fulfillment Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
About us
PRAIRIE MOON NURSERY is a small business in Winona, MN. We are professional, agile, fun and our goal is to encourage and support the conservation and growth of native plants, prairies, and woodlands. We are passionate about the environment and serve small backyard gardeners, large government agencies, and everyone in between..
Our work environment includes:
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Duties:
- Process and fulfill customer orders accurately and efficiently
- Coordinate with other departments to ensure timely delivery of orders
- Perform data entry tasks to update inventory and order information
- Assist with clerical duties such as transcribing, proofreading, and typing
- Provide excellent customer service by addressing inquiries and resolving issues
- Maintain a clean and organized work area
Requirements:
- Computer literacy and proficiency in using various software applications
- Strong attention to detail and accuracy in data entry tasks
- Excellent organizational and time management skills
- Ability to work well in a fast-paced environment and meet deadlines
- Effective communication skills, both written and verbal
- Prior experience in a fulfillment or warehouse environment is preferred
- Knowledge of phone etiquette and customer service principles
Note: This position may require standing for extended periods of time and lifting heavy packages.
Benefits:
- Competitive pay rates
- Opportunities for career growth and advancement within the company
- Comprehensive training program provided
- Health insurance options available for eligible employees
- Paid time off and holiday pay
If you are a detail-oriented individual with strong computer skills and a passion for providing exceptional customer service, we encourage you to apply for the Fulfillment Associate position. Please submit your application through our online portal. Only qualified candidates will be contacted for further consideration.
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Job Types: Full-time, Temporary
Pay: $16.00 per hour
Expected hours: 35 – 45 per week
Benefits:
Schedule:
People with a criminal record are encouraged to apply
Shift availability:
Ability to Commute:
Work Location: In person
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