Order Fulfillment Manager jobs in Lakewood, NJ

Job Details

WORK SCHEDULE

Overnight/Early Morning Hours- Full Time

Job Summary

This exempt position concentrates efforts in managing the daily operations leading to the successful distribution of newspapers and/or other products to the client’s customers in accordance with corporate policy and standard operating procedures, ensuring customer service and financial goals and objectives are met and/or exceeded.

Essential Functions & Responsibilities

• Responsible for ensuring overall center environment is clean, safe, well organized and productive work environment
• Assists in managing the daily operation and staff at a Distribution Center
• Oversee the printing, review and distribution of all emails and route paperwork in advance of operations.
• Supervise the unloading of delivery trucks and verify arrival time and accurate receipt of all products.
• Oversee the accurate distribution of copies to Delivery Service Providers.
• Manage the communication of complaints or delivery requests to Delivery Service Providers on a daily basis (including daily review of the previous day’s complaints).
• Maintain the Distribution Center files securely, including proper sequencing of subscriber accounts and street directory maintenance.
• Develop a comprehensive understanding of the Delivery Service Provider agreement, and administer it effectively. Utilize the terms of the Delivery Service Providers agreement to insure the best possible service.
• Contract Delivery Service Providers and maintain contracts securely.
• Show geographic territory to new Delivery Service Providers including route assimilation.
• Prepare the weekly route settlement to ensure proper payment to Delivery Service Providers for services rendered.
• Ensure that procedures are followed which will enable every subscriber to receive a dry, undamaged copy of the product, on time, every day that is included in the subscriber’s product code.
• Communicate directly and professionally with subscribers to resolve delivery problems.
• Assist in recruiting, interviewing, and on-boarding new members of the Distribution Center support staff.
• Train Distribution Center support staff to perform all functions of the operations they are responsible for, ensuring learning is achieved.
• Assist in preparing and conducting Quarterly Check-Ins for Distribution Center support staff.
• Manage the geographic territory, identifying efficiencies in route restructuring opportunities to ensure the best possible delivery service in the most cost-effective manner.
• Ability to oversee distribution operations, positively impacting customer service.

• Regard “excellence in customer service” as a main priority.
• Other duties as assigned

Essential Qualifications

Competencies

Knowledge, Skills & Abilities

Technical and Functional

• Ability to professionally communicate information in a variety of ways until it is understood by Delivery Service Providers, Distribution Center staff members, subscribers and peers.
• Ability to identify and select most qualified candidates for open positions.
• Ability to train and develop Distribution Center staff and foster cohesive team environment.
• Familiar and competent in the use and maintenance of material handling equipment, and understanding of required maintenance records.
• Proficient in the use of MS Office (MS Word and MS Excel) and PCF applications (e-time, RouteSmart, SAP)/ability to learn.
• Knowledge of geographical area serviced from Distribution Center.
• Ability to manage and perform multiple tasks simultaneously.
• Ability to meet and/or exceed the established customer service objectives.
• Must have access to a reliable vehicle, valid driver’s license in the state where residing and automobile insurance at limits required by PCF.

Required Physical Abilities

• Able to routinely lift heavy items.
• Able to unload bundles of newspapers (30 – 50 lbs each) multiple times on a daily basis.
• Able to operate automobile.
• Able to deliver open routes, perform visuals in the field and associated other work in the territory
• Able to adequately move around the facility, both inside and outside

Working Environment

• Able to meet deadlines and attendance standards.
• Able to work weekends and early morning hours.
• Able to work in warehouse type environment.
• Able to function at night in adverse conditions.
• Able to work independently and problem solve.
• Able to foster and work in a team environment.
• Able to maintain safety guidelines in Distribution Center.

Experience, Education and Certifications Required

Experience Required

• Requires a minimum of 2 – 5 years related work experience.

Required Educational Level

• Requires High School diploma or equivalent, Associate/Bachelor Degree preferred

Other Certification:

• Material Handling Equipment Certification(s) preferred. 

Why PCF

• Work for an innovative, growth-oriented organization, unafraid to take bold steps to secure its future.
• Work alongside passionate and innovative “can-do” team members committed to success. 
• Work for a third-generation family owned business that values its employees and customers above all.
• Be part of a transforming business, building our future as a last mile parcel delivery company.

WORK FOR PCF. START SOMETHING BIG.