Order Fulfillment Manager jobs in Lancaster, PA

Description

Qualifications:

• Minimum of two years’ experience in a Customer Service position 
• Excellent written and verbal communication skills
• Strong ability to multi task and prioritize in fast pace work environment
• General knowledge of company’s products, services, client requirements, and company procedures and practices
• Strong initiative for proactive-ness on behalf of the client and EchoData
• Demonstrate professionalism in dealing with high stress related situations
• Expertise with MS Office Basics Applications (MSWord, MSExcel…)
• Mathematical skills for utilization in day to day order calculations   
• A general understanding and ability to communicate service and product capabilities to clients

Responsibilities:

• Serve as primary contact for small, mid size and large accounts
• Implement newly assigned accounts into the company
• Provide assigned accounts with clear expectations of manufacturing process
• Process and track daily Work Orders, Sales Orders, Shipping Orders
• Coordinate and troubleshoot the production, scheduling and delivery of finished goods and raw materials with the Operations and Purchasing Departments
• Utilize standard escalation policies and procedures to insure the highest level of service to assigned client accounts on a day to day basis
• Train and meet periodically with account management team regarding major or minor detail issues significant to assigned accounts
• Develop and maintain appropriate records and logs and any additional administrative paperwork required for account maintenance
• Utilize formal reporting process to document errors with process or personnel
• Review status of accounts on monthly or quarterly basis with VP, Client Engagement, Director of Client Services, Account Executive, and DFC Operator if applicable
• Review House account status on monthly or quarterly basis with supervisor
• Maintain a minimum Gross Profit margin for all purchased raw materials
• Serve as back-up to other client accounts  
• Identify and recommend areas for process improvement to assure client satisfaction
• Provide quarterly or annual House account sales forecasts based on account history and client input 
• Develop client meeting agendas
• Identify client up sell opportunities for discussion with supervisor
• Maintain pertinent client information in management database (Goldmine)
• Provide clients with print and packaging recommendations based on program / project requirements
• Develop and provide assigned accounts with project quotes based on established client pricing structures

In addition to the skills you would typically expect of an Account Manager, here are additional attributes in the optimal candidate:

• Thrives in a dynamic and constantly-changing environment
• Good organization skills
• Learns quickly
• Good project/task management skills
• Able to re-prioritize based on new information
• Enjoys a challenge
• Enjoys streamlining processes
• Good excel skills a plus
• Participate in unspecified departmental projects or committees as needed

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Responsibilities

• Serve as primary contact for small, mid size and large accounts
• Implement newly assigned accounts into the company
• Provide assigned accounts with clear expectations of manufacturing process
• Process and track daily Work Orders, Sales Orders, Shipping Orders
• Coordinate and troubleshoot the production, scheduling and delivery of finished goods and raw materials with the Operations and Purchasing Departments
• Utilize standard escalation policies and procedures to insure the highest level of service to assigned client accounts on a day to day basis
• Train and meet periodically with account management team regarding major or minor detail issues significant to assigned accounts
• Develop and maintain appropriate records and logs and any additional administrative paperwork required for account maintenance
• Utilize formal reporting process to document errors with process or personnel
• Review status of accounts on monthly or quarterly basis with VP, Client Engagement, Director of Client Services, Account Executive, and DFC Operator if applicable
• Review House account status on monthly or quarterly basis with supervisor
• Maintain a minimum Gross Profit margin for all purchased raw materials
• Serve as back-up to other client accounts  
• Identify and recommend areas for process improvement to assure client satisfaction
• Provide quarterly or annual House account sales forecasts based on account history and client input 
• Develop client meeting agendas
• Identify client up sell opportunities for discussion with supervisor
• Maintain pertinent client information in management database (Goldmine)
• Provide clients with print and packaging recommendations based on program / project requirements
• Develop and provide assigned accounts with project quotes based on established client pricing structures

In addition to the skills you would typically expect of an Account Manager, here are additional attributes in the optimal candidate:

• Thrives in a dynamic and constantly-changing environment
• Good organization skills
• Learns quickly
• Good project/task management skills
• Able to re-prioritize based on new information
• Enjoys a challenge
• Enjoys streamlining processes
• Good excel skills a plus
• Participate in unspecified departmental projects or committees as needed

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

• Prolonged periods sitting at a desk and working on a computer.
• Must be able to lift up to 15 pounds at a time.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.