Order Fulfillment Manager manages the order fulfillment process. Oversees order entry, administration, and shipping processes. Being an Order Fulfillment Manager implements scalable business processes and customer service standards to deliver efficient order processing. Uses order tracking and CRM systems to process orders, maintain customer information, and monitor contracts or agreements for expiration or renewal. Additionally, Order Fulfillment Manager monitors inventories utilizing systematic procedures to maintain appropriate levels of products. Coordinates with stakeholders to troubleshoot and resolve workflow issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Order Fulfillment Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Order Fulfillment Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
JOB OVERVIEW:
This position is responsible for printing, packing, and shipping customer orders. Verifies product information on location labels and customer packing list to maintain high accuracy. Responsible for the receipt and processing of inbound and outbound freight, including loading and unloading shipments from trucks, properly identifying merchandise to appropriate paperwork.
KEY RESPONSIBILITIES:
SPECIFIC KNOWLEDGE & SKILLS:
GENERAL SKILLS & COMPETENCIES:
WORK EXPERIENCE:
Typically 1 or more years of related experience.
PREFERRED EDUCATION:
Typically High School education, vocational training and/or on-the-job training.
TRAVEL / PHYSICAL DEMANDS:
Travel typically less than 10%. Office environment. No special physical demands required.
SKILL:
Apply acquired job skills and company policy and procedures to complete assigned tasks.
COMPLEXITY:
Work on assignments that are semi-routine in nature but recognize the need to collaborate with team for occasional deviation from accepted practice.
SUPERVISION:
Work under close supervision and follow standard procedures and written instructions to accomplish assigned tasks. Sometimes receive detailed instruction from supervisor to accomplish assigned tasks.
PERFORMANCE REQUIREMENTS:
Typically, to advance to a new job level, TSMs must demonstrate professional behavior and should consistently be at the high-end of meets expectations or consistently exceed expectations.
Henry Schein, Inc.is an Equal Employment Opportunity Employer and does not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.
For more information about career opportunities at Henry Schein, please visit our website at: www.henryschein.com/careers
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