Order Fulfillment Manager jobs in Roanoke, VA

Description

Location: Gravely Auto Parts

820 Daniel Rd., Axton, VA 24054

Monday through Friday 8am - 5pm

The Order Fulfillment Associate is essential to the success of the organization, ensuring accurate and efficient order fulfillment, timely shipping, and satisfactory customer service through retrieving parts from the warehouse, processing returns, and issuing credits.

Key Responsibilities and Essential Job Functions (Identify essential functions that are necessary to the job, no more than 10)

1. Customer Relations – Internal and External

• Collaborating with other team members to ensure efficient workflow and teamwork
• High levels of customer satisfaction

1. Fulfillment

• Assist in receiving and processing incoming shipments.
• Maintain accurate inventory levels by performing cycle counts and restocking items.
• Accurately and efficiently fulfill customer orders while ensuring timely shipment and maintaining inventory accuracy by processing returns and issuing credits.
• Process and fulfill customer orders, retrieve parts from the warehouse or other locations.
• Inspect and clean parts, package appropriately, and prepare for shipping.

1. Continuous Improvement

• Continuously improve order fulfillment processes and procedures to increase efficiency and customer satisfaction.

1. Safety

• Maintaining a clean and organized work environment to promote safety and efficiency.

1. Perform Other Duties as Assigned

Requirements

• High school diploma or GED is required.
• One year of experience in warehouse or logistics environments, including understanding inventory management and operating material handling equipment, preferred.
• Forklift Certificate preferred.
• Automotive experience preferred.
• Strong written and verbal communication skills are required with a commitment to act with an elevated level of professionalism during all transactions both internally and externally.
• Ability to read, write and comprehend instructions, short correspondence, and memos.
• Must be able to work effectively alone or with others in a team environment.
• Must be able to work collaboratively across functions. Share expertise with others.
• Must be a self-starter with the demonstrated ability to meet timelines and schedules related to essential functions described above.
• Must demonstrate strong attention to detail and strong organizational skills with the ability to prioritize and manage multiple tasks.

Physical Demands & Work Environment

The physical demands described herein are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable qualified individuals with disabilities to perform the essential functions.

• Must be able to remain in a stationary position for the majority of the workday.
• Must be able to remain in and operate equipment in a workstation which is an area designated for core processing in a shop or dismantle area.
• Work in an area equipped with drain tables, forklifts, chain hoists, and other tools as needed.
• Occasionally move about a salvage yard.
• Ability to use both hands regularly with enough dexterity to safely operated basic hand and power tools.
• Ability to lift, move, and carry objects and materials up to 75 lbs. with or without assistance.
• Expected Work Hours – 8 a.m. - 5 p.m. local time, Monday through Friday
• Ability to work occasional overtime as needed as determined by the employee’s supervisor.