Order Fulfillment Manager manages the order fulfillment process. Oversees order entry, administration, and shipping processes. Being an Order Fulfillment Manager implements scalable business processes and customer service standards to deliver efficient order processing. Uses order tracking and CRM systems to process orders, maintain customer information, and monitor contracts or agreements for expiration or renewal. Additionally, Order Fulfillment Manager monitors inventories utilizing systematic procedures to maintain appropriate levels of products. Coordinates with stakeholders to troubleshoot and resolve workflow issues. Requires a bachelor's degree. Typically reports to a head of a unit/department. The Order Fulfillment Manager manages subordinate staff in the day-to-day performance of their jobs. True first level manager. Ensures that project/department milestones/goals are met and adhering to approved budgets. Has full authority for personnel actions. To be an Order Fulfillment Manager typically requires 5 years experience in the related area as an individual contributor. 1 - 3 years supervisory experience may be required. Extensive knowledge of the function and department processes. (Copyright 2024 Salary.com)
Who is COMC?
It's a great time to join COMC - the #1 marketplace for trading card singles! Our Industry is booming, and we are building a team to apply the latest technology to card collecting. We strive to continually impress our customers by offering the best service and making it easier and fun to collect!
Job Description
COMC has an exciting opportunity for a Fulfillment Services Manager to join our team in Algona, WA. Reporting to the Senior Fulfillment Services Manager, you will lead the Services Team in meeting and exceeding company performance and production goals. You will exemplify COMC’s standards and core values through action and mentorship. The Fulfillment Services Manager must be a strong people leader as well as an operations expert. You will work with all Department Managers and train Squad Captains in the areas of people and performance management, training, disciplinary action, and conflict resolution.
NOTE: This job description is not intended to be an exhaustive list of all duties, responsibilities or qualifications associated with the job. Other duties may be assigned.
Job Responsibilities
Job Qualifications
Additional Qualifications
Work Location
Preferred Location –Algona, WA
Opportunity for Remote work – As Needed
Benefits Offerings
Physical Demands
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
This position requires the ability to work with standard computer equipment such as keyboards, monitors, personal computers, and scanners. This position requires the ability to maintain delicate computer instruments with regular care as instructed.
While performing the duties of this job, the employee is required to sit or stand for extended periods. The employee is sometimes required to stand, walk, bend, and reach with hands and arms for short to long periods of time; use hands and fingers to handle or feel; talk and hear. The position requires the ability to work with fingers to pick, pinch, and carry out substantial movements of the wrist and hands to perform tasks of delicate manual dexterity, handling small, fragile inventory with great precision and care. The position requires the ability to lift up to 30 lbs.
This job description describes the general nature and level of work expected of a person assigned to this position. All job requirements listed indicate the minimum level of knowledge, skills and/or ability deemed necessary to perform the job proficiently. Employees may be required to perform any other job-related duties as requested by their supervisor.
COMC is an Equal Opportunity Employer and does not discriminate regardless of race, color, creed, religion, gender, age, sexual orientation, national origin, disability, veteran status, or any other characteristic protected by state, federal, or local law. COMC is a diverse workplace were people from all walks of life are celebrated and supported. We strongly encourage all people; including but not limited to women, people of color, LGBT individuals, people with disabilities, members of ethnic minorities, and veterans to apply.
Job Type: Full-time
Pay: From $69,624 Annually
Schedule: Monday-Friday 4p-12a or 6p-2a
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