Organizational Development Director jobs in Queens Village, NY

Director, Outreach Training Institute Summary:

The Director of Outreach Training Institute will provide leadership and oversight of Outreach Training Institute.

For this Queens, NY position the expected base salary is $120,000.00 to $130,000.00 / year.

Major Responsibilities:

Program Development

• Manage continued growth of OTI’s CASAC certificate program operations and other associated products and services (i.e., test prep, professional development training) in all OTI locations and virtually.
• Oversee Outreach University, including the development and delivery of training for Outreach staff, in consultation with senior staff and executives, to ensure the meeting of organizational goals, and the promotion of staff development and retention.
• Consult with organizations about their staff development needs and design and arrange appropriate training.
• Regularly conduct training in Outreach University, the OTI CASAC Program, in contracts with external customer agencies, and those required by grant funding the agency receives.
• Seek opportunities to expand the reach of the Training Institute through the development of new training products and services.
• Improve the quality and comprehensiveness of the CASAC certificate program, professional development training and Outreach University through the incorporation of training on evidence-based treatment interventions into the curriculum and innovative teaching approaches.
• Regularly review and make curriculum changes/additions to ensure the highest quality training and suitability for various training modalities, i.e., in-person and virtual training.
• Seek to develop new lines of business for OTI that serve a need in the field and are financially self-sustaining.
• Develop programming to improve overall program retention, internship and job placement.
• Improve the effectiveness of the Career Services Component of the CASAC diploma program (i.e., increase job placement specifically for low income and ACCES-VR cohorts, improve CASAC T certification rates, increase % of graduates who take and pass the CASAC exam).

Administration & Management

• Ensure compliance with all OASAS and other applicable regulations related to training products and services.
• Supervise administrative and teaching staff.
• Administer and direct processes for current grants while assisting with new grant and funding acquisition.
• Ongoing monitoring and evaluation of training deliveries and trainers.
• Oversight of systems from the admission of a student through program completion and beyond.

Personnel & Budget

• Oversee all budgetary matters of the training institute including costs related to staff, consultants, marketing, supplies, etc.
• Effectively manage staff to ensure daily operations as well as compliance with agency fiscal and administrative procedures.
• Expand the number of qualified trainers and training deliveries.
• Assist Administrative Manager, when necessary, in addressing problems with students.

External Relations & Marketing

• Develop and monitor relationships with wholesale referral services and utilize these to effectively market the program.
• Monitor product demand and problem solve admission issues.
• Participate in internal and external training, conferences and committees that have a bearing on OTI’s products.
• Prepare and present training materials at conferences and events as directed by Executive Management.

Universal Responsibilities

• Problem Solving - Identifies and resolves problems in a timely manner, gathers and analyzes information skillfully and maintains confidentiality.
• Interpersonal Skills - Maintains confidentiality, remains open to others’ ideas, and exhibits willingness to try new things.
• Oral Communication - Speaks clearly and persuasively in positive or negative situations and demonstrates group presentation skills.
• Written Communication - Edits work for spelling and grammar, presents numerical data effectively and can read and interpret written information.
• Planning/Organizing - Prioritizes and plans work activities and uses time efficiently.
• Quality Control - Demonstrates accuracy and thoroughness and monitors own work to ensure quality.
• Adaptability - Adapts to changes in the work environment, manages competing demands and can deal with frequent change, delays, or unexpected events.
• Attitude - Maintain a positive work atmosphere by behaving and communicating in a manner that builds rapport with students, customers, co-workers, and supervisors, while achieving performance expectations.
• Dependability - Consistently at work and on time, follows instructions, responds to management direction, and solicits feedback to improve performance.
• Safety and Security - Observes safety and security procedures and uses office equipment and materials properly.
• Policy and Procedures - Is aware of and consistently complies with agency policies and procedures as defined in the Employee Handbook and Policy and Procedure Manual.
• Commitment to Agency Mission and Values - Employee behaves in a manner that is consistent and respectful of the agency’s mission and values.

Based At:

While the individual’s main office will be based in OTI in Richmond Hill at 117-11 Myrtle Avenue, Queens, NY, it will necessitate visits to other Outreach locations, external customer agencies and remote work from home.

Reports to:

AVP, OTI Supervises: Administrative Manager, Senior Trainer, Quality and Training Consultant, Career Development Supervisor, and training consultants.

Required Knowledge & Skills:

• Excellent manager and leader with proven track record of program oversight, staff supervision, marketing, grant management and evaluation.
• Understanding of OASAS programs and specifically qualifications associated with becoming a CASAC.
• Self driven, results oriented with a positive outlook and a clear focus on high quality work.
• Skilled Communicator
• Flexible in terms of travel and work hours. Will have to commute to Outreach facilities with occasional travel to Albany and/or other locations for meetings/conferences/trainings.

Qualifications:

• Master’s degree in psychology, social work or related field, CASAC a plus.
• Strong clinical background in the treatment of substance use disorders and mental health, with knowledge of and experience in implementation of evidenced-based practices a plus.
• Substantial and formal experience as an adult educator, either in an academic or organizational setting.

At Outreach, we enjoy a strong work-life balance, excellent benefits, and ongoing professional training. Our enthusiastic employees love what they do and the positive impact they make every day.

Our employees are the reason Outreach ranks among the most respected health and human services providers in New York City and Long Island. In fact, we have been named one of the “Best Companies to Work for in New York” a total of nine times since 2010. Outreach embraces diversity and promotes a workplace in which individual differences are recognized, appreciated and respected.

Communities throughout Queens, Brooklyn and Long Island turn to Outreach for a vast array of treatment and training needs. We customize our services to increase our access to a wide range of individuals and groups including Families, Justice System, Aspiring Professionals, EAPs/MAPs and Community Members. Outreach’s treatment services are licensed by the New York State Office of Alcoholism and Substance Abuse Services (OASAS) and employ best practices in line with the Substance Abuse and Mental Health Services’ (SAMHSA) indicators of quality treatment.

An EEO employer, we enjoy exceptional workforce retention – many of our employees have been with Outreach for 10 years or more, some starting as part-timers and now working in full-time senior management.

Adding to our outstanding benefits, some members of Outreach’s clinical and professional staff may be eligible for student loan forgiveness and repayment plans for persons working in public service, education, and health care, including the federal Public Service Loan Forgiveness (PSLF) Program, Income-Driven Repayment (IDR) Plan, or the New York State Licensed Social Worker Loan Forgiveness (LSWLF) Program. Outreach’s NYC outpatient programs are also approved for the National Health Service Corps (NHSC) Substance Use Disorder Loan Repayment program, for eligible clinicians.