Organizational Development Specialist jobs in Tulsa, OK

Role Description:
As a PaperPie Support Specialist, you will play a pivotal role in ensuring positive, mission-centric customer experiences and Brand Partner support. You will be responsible for addressing inquiries and providing guidance to our Brand Partners according to policy through the utilization of our Support Ticket software, phone calls, and effective cross-team collaboration. You will also contribute to the success of our PaperPie Learning program, working closely with schools, libraries, and our Educational Services Representatives (ESR).

Responsibilities:
1. Close collaboration with our PaperPie Operations and Marketing teams to support our mission of literacy and learning through virtual and in-person events and internal and external communications.

2. Daily engagement with our Support Ticket and phone systems in the Educational and Brand Partner Services categories.

3. Working closely with our special programs to facilitate answers and provide resources for our department and Brand Partners.

4. Direct involvement with the PaperPie Learning program through placing orders, validating and auditing ESR listings, monitoring and issuing ESR certifications, assisting in vendor bids, funneling sales leads, and providing program communication.

This position requires an individual who is passionate about the next generation, thrives oscillating between endeavors, strives for kindness and solutions in communication, works diligently towards excellence, is forward-thinking, and takes initiative.

Role Requirements:
*Associate’s Degree with a preference in a communications, education, or service-related field.

* Strong people skills with the ability to form effective working relationships with a wide range of people.

* Strong writing skills with the ability to communicate both professionally and relationally in a manner reflecting our values and brand.

* Strong organizational skills and the ability to drive multiple simultaneous projects to completion within set timelines.

* Excellent project management and organizational skills with high attention to detail.

* Experience in successfully connecting and serving customers.

* Experience preferred in working with computer systems like Slack, Google Suite, Ticket Intake systems, and more.

* Willingness to learn and be teachable, especially around relevant software and technology tools.

* Passion for literacy and learning as a lifelong pursuit and belief in its impact on the next generation.

Educational Development Corporation (EDC) is an established Tulsa-based publishing company specializing in children’s books and creative, learning materials. EDC is made up of 4 brands and 2 sales channels. This position is with PaperPie, the social selling division, whose mission is to gather for good around literacy and learning.

EEO Employer / Benefits plan includes Medical, Dental, Vision, Life, 401K Savings Plan, and PTO.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• On-the-job training
• Paid time off
• Vision insurance

Shift:

• Day shift

Weekly day range:

• Monday to Friday

Work setting:

• In-person
• Office

Ability to Relocate:

• Tulsa, OK 74146: Relocate before starting work (Required)

Work Location: In person