Organizational Development Specialist jobs in Worcester, MA

We are seeking a Customer Service Specialist to join our team! In this role, you will be responsible for providing exceptional customer service to our valued clients. Your goal will be to ensure customer satisfaction and enhance the overall customer experience.

Our ideal candidate is a friendly and empathetic individual with excellent communication skills. You should have a high level of patience and be able to handle difficult customers with professionalism and tact. Attention to detail and strong problem-solving abilities are also essential for success in this role.

Responsibilities

• Provide outstanding customer service and support in a timely manner
• Handle incoming customer inquiries via phone, email, and live chat
• Assist customers with product information, order placement, and order tracking
• Resolve customer issues and complaints, escalating to the appropriate department if necessary
• Maintain accurate and up-to-date records of customer interactions and transactions
• Process customer orders and ensure accurate delivery
• Collaborate with other departments to resolve customer inquiries and issues

Requirements

• High school diploma or equivalent
• Previous customer service experience preferred
• Excellent verbal and written communication skills
• Strong problem-solving and decision-making abilities
• Proficiency in computer systems and software applications
• Ability to multitask and prioritize tasks effectively
• Knowledge of CRM software is a plus