The primary function of this position is to assist Community Credit Union of Florida in living out our Mission, “Always improve the financial well-being of our members and make a positive difference in our community.” by delivering outstanding service to both internal and external members. This position will play a key role in shaping the learning culture within our organization by being responsible for designing, organizing, and delivering various learning and development programs, as well as administering the Credit Union’s Learning Management System (LMS). In addition, this position reflects the strategic priorities of the organization and serves the training needs of the credit union while communicating the credit union mission, vision, and philosophy to staff members, cultivating employees’ professional growth, and improving overall employee effectiveness/performance through the application of dynamic and learner-centric training techniques.
Community Credit Union of Florida is an equal opportunity employer (EEO) and supports a drug-free workplace.

ESSENTIAL DUTIES

1. Demonstrates enthusiastic support of the corporate mission, core values, and long-term objectives by performing job duties within our bylaws, regulations, Board of Directors policies, established internal and external service standards, and our work procedures while possessing adequate product knowledge as measured by the annual product knowledge assessment.
2. Delivers service to both internal and external members that is in alignment with the credit union’s Service Promises and meets all established service goals.
3. Abides by CCU’s Service Promises when helping a member or co-worker to ensure timely responsiveness to the individual’s needs. Promotes teamwork, respects opinions, abilities, and contributions of others, and conveys a willingness to assist and cooperate with others for the benefit of the organization.
4. Assists in attaining established departmental goals and adheres to all credit union standard operating policies and procedures, as well as state and federal regulations and guidelines.
5. Creates and maintains an engaging and compelling virtual learning environment. Designs, develops, and enhances e-learning and video courses, video clips, webcasts, audio clips, podcasts, assessments, and tests that enhance learner retention and are consistent with CCU’s training priorities.
6. Identifies and evaluates training needs and resources, under the supervisor’s direction; develops, and revises, online, and self-paced training, including products and services, credit union compliance, and member service training, as well as the occasional participation and support in facilitating new employee orientation.
7. Collaborate with the Member Experience training team to determine eLearning needs and work on areas requiring developmental training. Promotes teamwork, respects opinions, abilities, and contributions of others, and conveys a willingness to assist and cooperate with others for the benefit of the organization. Liaison with supervisor, subject matter experts, and staff to test relevant learning training programs and ensure the accuracy, relevance, and consistency of all eLearning materials provided.
8. Utilizes web authoring and development software. Manage all eLearning content and analysis instruments to support needs analysis efforts. Makes recommendations for reducing classroom time with appropriate eLearning methodologies. Responsible for the overall management categorization and systemization of eLearning content, course completions, and revision cycles. Create project plans to ensure all eLearning projects meet organizational timelines. Assists with the preparation and distribution of eLearning materials.
9. Responsible for the Learning Management System, and manage, design, develop, update, and maintain all e-training materials and content in a shared file. Stays current with industry trends, methods, and technologies. Makes recommendations for technology updates and content delivery channels. Compiles reports and presents findings.
10. Participates in updating Member Experience Job Aids and Procedures in the Intranet, as well as the communication and notifications to CCU staff regarding these updates.
11. Engages diverse audiences and achieves learning outcomes through the integration of digital tools with the Credit Union’s programs and learning environments to plan, and manage educational experiences, products, and programs within digital platforms to achieve learning outcomes, guided by the Member Experience Trainer Manager.
12. Creates training activities that result in interactive participation from staff. Selects and/or develops teaching aids such as microlearning, demonstration models, multimedia visual aids, computer tutorials, and reference works.
13. Responsible for scheduling and tracking learning management systems training. Responsible for updating employee training records as needed and tracking attendance at various training sessions. Prepares reports on courses completed and delivers training-related communication.
14. Creates training assessments to measure progress to evaluate the effectiveness of training and generate reports on employee progress throughout training periods.
15. Maintains ongoing communication with the supervisor, informing an individual of all pertinent problems, irregularities, new developments, changes, and other important information within the department.
16. Proactively performs other related duties and works on special projects as assigned.
17. Remains cognizant of and adheres to CCU policies procedures, and regulations pertaining to the Bank Secrecy Act (BSA), Anti-Money Laundering (AML), Customer Identification Program (CIP), and Customer Due Diligence (CDD) daily to ensure compliance with current regulations.

ENVIRONMENT AND PHYSICAL ACTIVITY

The environment for this position is an open office “cubical” that is clean and comfortable. It may include some minor annoyances such as noise, odors, drafts, etc. The incumbent is in a non-confined office-type setting in which the individual is free to move about at will.

The incumbent in the course of performing this position spends time writing, typing, speaking, listening, lifting (up to 25 pounds), carrying, seeing (such as close, color, and peripheral vision, depth perception, and adjusted focus), sitting, pulling, walking, standing, squatting, kneeling, and reaching.

The incumbent for this position may operate any or all of the following: telephone, copy and fax machines, calculator, personal computer, and related printers.

POSITION REQUIREMENTS

These specifications are general guidelines based on the minimum experience normally considered essential to the satisfactory performance of this position. The requirements listed below are representative of the knowledge, skill, and/or ability required to perform the position in a satisfactory manner. Individual abilities may result in some deviation from these guidelines.

• Two-year college degree in education, or similar area preferred, or three (3) to five (5) years of related experience and/or training, or the equivalent combination of education and experience. Work-related experience must consist of broad-based financial institution experience, prior training, teaching, or related experience.
• Demonstrated proficiency in eLearning development tools, managing blended learning courses, and experience working with learning management systems. Ability to learn and utilize various forms of training systems, software, and resources, including, learning management systems, content authoring tools, video editing software, and other training-related resources.
• Demonstrated high-level proficiency and instructional design experience using the ADDIE (Analyze, Design, Develop, Implement, and Evaluate) model.
• Demonstrated use of Articulate Storyline, and Adobe Captivate or similar e-learning authoring tools. APTD (Associate Professional in Talent Development), or CPTD (Certified Professional in Talent Development) preferred.
• Exceptional oral, written, and interpersonal communication skills with the ability to effectively listen, take instruction, and disseminate information. Knowledge of the structure and content of the English language including the meaning and spelling of words, rules, composition, and grammar.
• Ability to speak at ease to varied size groups. Must demonstrate the ability to understand procedures, write reports, and correspondence with proficiency, and speak clearly to members and employees.
• Strong process orientation: detail-oriented, logical, and methodological approach to program training processes. Ability to read, analyze, and interpret general business periodicals, professional journals, and technical procedures. Ability to deal with complex problems involving multiple facets and variables in non-standardized situations.
• Proven ability to demonstrate patience, diplomacy, tact, and professionalism while adhering to strict standards of confidentiality, professionalism, and sound judgment.
• Excellent organization and time management skills and proven presentation and facilitation skills. Demonstrated ability to work independently and collaboratively, handle multiple priorities, problem-solve, exercise good judgment, and employ initiative.
• Proficient knowledge of Microsoft Office tools: Word, Excel, PowerPoint, etc.
• Current Florida driver’s license and a vehicle with appropriate insurance coverage if required to drive in the course of performing assigned duties and responsibilities.

The incumbent must be able to perform this position safely, without endangering the health or safety to individual or others