Outbound Call Center Manager jobs in Amarillo, TX

The Outbound Call Center Manager implements and reviews contact center outbound policies and procedures. Manages and directs all aspects of outbound contact center operations. Being an Outbound Call Center Manager is responsible for staff recruiting, performance evaluation, training, and development. Oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. In addition, Outbound Call Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Call Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as an Outbound Call Center Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

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Call Center Technician
  • Yesway
  • Clovis, NM FULL_TIME
  • Who We Are:
    Yesway is one of the fastest-growing convenience store operators in the United States.  Established in 2015, Yesway is a multi-branded platform headquartered in Fort Worth, Texas, which operates 403 stores located in Texas, New Mexico, South Dakota, Iowa, Kansas, Missouri, Wyoming, Oklahoma, and Nebraska. We operate our portfolio primarily under two successful brands, Yesway and Allsup’s. Our sites are differentiated through a leading foodservice offering, featuring Allsup’s famous deep-fried burrito, and a wide variety of high-quality grocery items and private-label products. Our geographic footprint consists of stores located in attractive rural and suburban markets across the Midwest and Southwest, where we often are the convenience retail destination of choice and effectively the local grocer. We have a successful track record of growing through acquisitions and believe we are well positioned to continue to solidify our market position and grow our store count. We have received numerous industry awards for our growth initiatives, management team, loyalty program, and our employees’ contributions to the industry. We offer competitive wages and outstanding benefits. Yesway values employees who thrive in a fast-paced, service-oriented, work culture and are focused on execution and collaboration.
     
    THE OPPORTUNITY:
    Yesway is seeking a Call Center Technician to join our team.  Our Call Center operates 24/7/365 to support our stores and respond to general inquiries.  In this role, the Call Center Technician plays a key role in maintaining the smooth operation of our stores by responding to internal and external customer inquiries. 
     
    Position Responsibilities including but not limited to:
    • Maintain a high degree of regular and punctual attendance;
    • Deliver exceptional customer service by phone to internal and external customers by providing prompt, friendly service, connecting with the customer and acting with a "customer comes first" attitude;
    • Maintain a confident and friendly demeanor at all times;
    • Take ownership of incidents and enter appropriate information into the trouble ticket system;
    • When appropriate, route calls to the appropriate resource(s);
    • When one-call resolution isn’t possible, follow up with the customer to ensure satisfactory resolution of the issue; and
    • Must be available to work shifts that will include weekends and holidays.
    •  
    Qualifications:
    • Able and willing to answer phone calls throughout the duration of an 8-hour shift;
    • Able to communication verbally and writing in English, bilingual Spanish preferred;
    • Basic computer knowledge or familiarity with a computer;
    • Ability to learn new information and skills quickly;
    • Strong attention to detail to properly resolve and route calls;
    • Ability to communicate clearly, accurately and professionally; and
    • Ability to work independently or as part of a team.
    Salary is commensurate with experience. This available shift to work for this position is 8:00 am- 4:00 pm Wednesday- Sunday with Monday and Tuesdays off. 
     
    YESWAY IS AN EQUAL OPPORTUNITY EMPLOYER.

  • 18 Days Ago

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Dispatcher/Call Center
  • Allstate Security Industries, Inc.
  • Amarillo, TX FULL_TIME
  • Allstate Security Industries, Inc, the leading Security Services Provider in Amarillo is continuing to grow! We are expanding our ever evolving Alarm Response Center (ARC) Team, and on the hunt for fu...
  • 4 Days Ago

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Dispatcher/Call Center
  • Allstate Security Industries, Inc.
  • Amarillo, TX FULL_TIME
  • Allstate Security Industries, Inc, the leading Security Services Provider in Amarillo is continuing to grow! We are expanding our ever evolving Alarm Response Center (ARC) Team, and on the hunt for fu...
  • 4 Days Ago

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Call Center Representative
  • FMC Health
  • Amarillo, TX FULL_TIME
  • FMC Health is seeking a skilled and motivated Call Center Representative to join our team. The Call Center Representative will be responsible for managing a high volume of inbound and outbound calls, ...
  • 5 Days Ago

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Call Center - Bilingual Spanish
  • Progressive Insurance
  • Amarillo, TX FULL_TIME
  • Join Forbes’ 2023 Best Employer for Diversity! If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressive’s bilingual call center team. You’ll be tak...
  • 6 Days Ago

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Call Center Representative
  • Amarillo Pediatrics Dentistry and Orthodontics PA
  • Amarillo, TX FULL_TIME
  • We are looking for a Call Center Representative that will be the liaison between our company and its current and potential patients. The successful candidate will be able to accept ownership for effec...
  • 9 Days Ago

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0 Outbound Call Center Manager jobs found in Amarillo, TX area

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Mobile Associate, Store-in-Store - Retail Sales
  • T-Mobile
  • Amarillo, TX
  • Be unstoppable with us! T-Mobile is synonymous with innovation-and you could be part of the team that disrupted an entir...
  • 4/23/2024 12:00:00 AM

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Customer Service Advisor
  • AMA TechTel, LLC.
  • Amarillo, TX
  • ***Customer Service Advisors*** have the overall responsibility of delivering outstanding customer support to our rapidl...
  • 4/23/2024 12:00:00 AM

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Sales Representative
  • Globe Life Family Heritage Division
  • Amarillo, TX
  • Job Description Job Description We are seeking a Sales Representative to join our team! You will resolve customer questi...
  • 4/23/2024 12:00:00 AM

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B2B Sales Professional
  • Globe Life Family Heritage Division
  • Amarillo, TX
  • Job Description Job Description We are seeking a B2B Sales Professional to join our team! You will resolve customer ques...
  • 4/23/2024 12:00:00 AM

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Unarmed Security Guard
  • All Nation Security Services, Inc.
  • Amarillo, TX
  • Job Description Job Description Email resume for information. Candidates can be contacted upon interview availability. W...
  • 4/23/2024 12:00:00 AM

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Instructional Lab Supervisor
  • Amarillo College
  • Amarillo, TX
  • At Amarillo College, our mission is: Transforming our community and economy through learning, innovation, and achievemen...
  • 4/21/2024 12:00:00 AM

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Retail Service Specialist
  • O'Reilly Auto Parts
  • Amarillo, TX
  • The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service,...
  • 4/19/2024 12:00:00 AM

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Relief CSR
  • Vestis Services
  • Amarillo, TX
  • Description The Relief Customer Service Representative builds solid, positive working relationships with customers and i...
  • 4/19/2024 12:00:00 AM

Amarillo (/ˌæməˈrɪloʊ/ AM-ə-RIL-oh) is the 14th-most populous city in the state of Texas, United States. It is also the largest city in the Texas Panhandle, and the seat of Potter County. A portion of the city extends into Randall County. The estimated population was 199,826 as of 2017. The Amarillo metropolitan area has an estimated population of 276,020 in four counties as of 2017. The metro population is projected to surpass 310,000 in 2020. Amarillo, originally named Oneida, is situated in the Llano Estacado region. The availability of the railroad and freight service provided by the Fort ...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Call Center Manager jobs
$107,032 to $144,125
Amarillo, Texas area prices
were up 1.2% from a year ago