Call Center Representative

Department: Call Center

Employment Type: Full Time

Location: Paw Paw Office

Reporting To: Cindy Hancock

Description

What you will be doing

• Schedule patient appointments and contact patients for rescheduling, missed appointments, and appointment reminders
• Gather all pertinent demographic information with accuracy
• Assure incoming & outgoing clinical summaries and referrals are appropriately placed in patient record
• Assure we have received referrals as necessary by doctor or insurance
• Triage calls properly to assure location and doctor are compliant with the patients’ symptoms
• Act as a liaison between patients, guests, back office staff and providers
• Perform other duties as assigned

What you know

• High school diploma or equivalent
• One (1) or more years of office experience or customer service experience
• Excellent computer and verbal communication skills

• Healthcare experience
• Highly organized, detail-orientated, a strong work ethic, and demonstrated teamwork skills
• Able to multi-task and meet deadlines

What you will receive

• Competitive wages
• Robust benefit package including medical, dental, life and disability (short- and long-term) insurance
• Generous paid time off (PTO) program
• Seven (7) company paid holidays
• 401(k) retirement plan with company match
• An organization focused on People, Passion, Purpose and Progress
• Inspirational culture