The Outbound Call Center Manager implements and reviews contact center outbound policies and procedures. Manages and directs all aspects of outbound contact center operations. Being an Outbound Call Center Manager is responsible for staff recruiting, performance evaluation, training, and development. Oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. In addition, Outbound Call Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Call Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as an Outbound Call Center Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
RockBox is a fast-growing innovative kickboxing and functional training group franchise in the boutique fitness industry. RockBox makes a difference in client lives by delivering results F.A.S.T.E.R., an acronym for core values of Fun, Accountable, Service, Trust, Energy, and Results. The RockBox business model is prudently researched, rigorously tested, and now proven with one of the lowest client attrition rates in the fitness industry. RockBox is positioned for rapid growth, and the seasoned leadership team seeks motivated business development executives to bring RockBox to the wider US market and beyond.
Position Overview: We are seeking motivated and energetic individuals to join our team as Outbound Call Center Associate. In this role, you will be responsible for reaching out to leads and prospects to schedule them for their free introductory class or no sweat consultation. The ideal candidate will be highly focused, proficient in following call scripts, and capable of making a minimum 30-50 call attempts per hour. This role is new to our organization so the right individual should be able to adapt to changes as the role evolves.
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Job Type: Part-time
Pay: From $15.00 per hour
Expected hours: 15 – 25 per week
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Work Location: In person
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