The Outbound Call Center Manager implements and reviews contact center outbound policies and procedures. Manages and directs all aspects of outbound contact center operations. Being an Outbound Call Center Manager is responsible for staff recruiting, performance evaluation, training, and development. Oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. In addition, Outbound Call Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Call Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as an Outbound Call Center Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Job Overview:
We are seeking a highly motivated and customer-oriented individual to join our team as a Call Center Representative. As a Call Center Representative, you will be responsible for providing exceptional customer service and support to our clients. This is an excellent opportunity for someone who enjoys helping others and has strong communication skills.
Responsibilities:
- Answer incoming calls from patients and provide assistance in a professional and courteous manner
- Handle customer inquiries, complaints, and provide appropriate solutions
- Utilize medical terminology to accurately analyze and address customer needs, and triage the message to the respective locations
- Enter and update customer information in the database with speed and accuracy
- Communicate effectively with customers, colleagues, and medical office staff
Skills:
- Excellent phone etiquette and strong verbal communication skills
- Ability to analyze customer needs and provide appropriate solutions
- Strong customer service skills with a focus on empathy and problem-solving
- Familiarity with medical terminology and medical office procedures is preferred
- Accurate data entry skills with attention to detail
We offer competitive pay rates and a supportive work environment. This is a full-time position with opportunities for career growth within our organization. If you are passionate about providing exceptional customer service and have the necessary skills, we would love to hear from you. Apply today to join our team as a Call Center Representative!
MEDICAL EXPERIANCE IS REQUIRED
TRAINING AT OUR HUBER OFFICE IS REQUIRED FOR 4-6 WEEKS, THEN EMPLOYEE WILL RETURN TO THE CENTERVILLE LOCATION
*We do NOT offer health insurance*
Job Type: Full-time
Pay: $15.00 per hour
Expected hours: 40 per week
Benefits:
Schedule:
Ability to Relocate:
Work Location: In person
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