The Outbound Call Center Manager implements and reviews contact center outbound policies and procedures. Manages and directs all aspects of outbound contact center operations. Being an Outbound Call Center Manager is responsible for staff recruiting, performance evaluation, training, and development. Oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. In addition, Outbound Call Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Call Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as an Outbound Call Center Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Position: Operations Manager
Location: Detroit, MI Metro Area (On-site presence required)
Are you responsible, eager to provide exceptional customer service, and ready to support and service a large Fortune 500 company?
We have an exciting opportunity for you! This role demands a flexible schedule, including Saturdays.
Key Responsibilities:
The Operations Manager will play a critical role in ensuring that our customer center remains customer centric. He/she will be responsible for managing operations to meet client-defined metrics, focusing on client satisfaction and exceeding expectations in areas such as:
The Operations Manager will also manage accounts at the operational level, ensuring the production, cost, and financial results align with internal metrics, including:
Active Communication:
This role involves direct communication with Vendor Management Offices in the US, including:
Analysis and Action Planning:
Talent Development:
Personnel Management:
Skills and Experience:
Required:
Preferred:
If you are passionate about delivering exceptional customer service and have the skills and experience, we are looking for, we encourage you to apply.
Join our team and make a meaningful impact on our customer-centric operations.
If you would like to fill out a Voluntary Self-Identification of Disability Form please visit us at Qualfon.com/join-us
EQUAL OPPORTUNITY STATEMENT QUALFON is an equal opportunity employer. QUALFON provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, gender, sex (including pregnancy, childbirth and related medical conditions), sexual orientation, gender identity, national origin, age, disability, genetic information (including testing and characteristics), marital status, ancestry, status as a covered veteran, uniformed servicemember status and any other characteristic protected under applicable federal, state or local law.
Job Type: Full-time
Pay: $60,000.00 - $70,000.00 per year
Benefits:
Schedule:
Experience:
Ability to Commute:
Work Location: In person
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