Outbound Call Center Manager jobs in Eugene, OR

Description

Call Center

Do you have Call Center, Sales or Banking experience? Enjoy helping people and want to feel rewarded each day you go to work?

We are looking for full time collections specialists. APPLY TODAY!

Company Profile

Serving the Pacific Northwest Since 1978. A respected high-volume creditors’ rights law firm practicing debt collection litigation.

With attorneys licensed in Oregon, Washington, and Idaho, the firm is dedicated to working collaboratively with consumers to resolve their outstanding debts.

Believing strongly in the ethical treatment of consumers and striving for superb compliance at every level.

What's in it for you?

Elwood Staffing associates are eligible for a comprehensive and competitive benefits package plus an exclusive savings program, including :

• Medical / Vision / Dental / Rx plans
• Holiday Pay
• Teladoc (online care)
• Referral Bonus Incentive
• Weekly Pay
• 401k
• And More!

Call Center Details :

• Temp-to-Hire position
• $ / hour
• Full Time work available
• First Shift (Monday through Friday from 08 : 00am to 05 : 00pm)
• Keep track of assigned accounts in our industry-specific database.
• Work collaboratively over the phone with individuals to set up successful repayment options.
• Perform online and telephone research to locate individuals.
• Handle questions or complaints with grace and understanding.
• Create trust relationships with individuals over the phone so they are comfortable speaking with you openly.
• Updating account status and electronic notes while on the phone.
• Communicate effectively with superiors regarding questions, complaints, challenges, payment plan offers, and more.
• Adherence to all applicable law, regulations, and policies with strict attention to detail.

Call Center Qualifications :

• Experience on the phone with distressed individuals.
• Experience in working with performance goals and tight deadlines.
• Knowledge of or ability to learn relevant industry legal requirements.
• Working knowledge of MS Office, databases, and general familiarity with computers, including ability to learn new software.
• Excellent communication and people skills.
• Apt in negotiations.
• Ability to be polite and compassionate.
• Reliable with attendance.
• Applicant may be subject to a background check
• Pre-employment drug screen (Excluding THC) is required as a condition of employment
• A conviction record will not necessarily prevent you from being employed. You will be required to complete and submit a questionnaire.

We will consider your age at the time of the offense, when the offense occurred, the seriousness and the nature of the offense, as well as any rehabilitation to determine your employability.