The Outbound Call Center Manager implements and reviews contact center outbound policies and procedures. Manages and directs all aspects of outbound contact center operations. Being an Outbound Call Center Manager is responsible for staff recruiting, performance evaluation, training, and development. Oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. In addition, Outbound Call Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Call Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as an Outbound Call Center Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Overview:
We are seeking a Help Desk Manager for a Call Center. As a Call Center Manager, you will be responsible for providing assistance to receptionist and dispatchers to ensure smooth transition from inbound calls through field technician dispatch and resolution.
Duties:
- Answer incoming calls and respond to customer inquiries in a professional and timely manner
- Provide technical support for Printers and Copiers
- Document all customer interactions and resolutions accurately in our ticketing system.
- Follow up with customers to ensure their issues have been resolved to their satisfaction
Experience:
- Previous experience as a Help Desk Manager in a call center is required.
- Excellent communication skills, both verbal and written
- Ability to effectively troubleshoot technical issues and provide solutions
- Detail-oriented with strong organizational skills
We offer competitive pay, comprehensive benefits package, including health insurance, retirement plan, paid time off. If you are a motivated individual with excellent communication skills and a passion for providing exceptional customer service, we encourage you to apply for this position.
Job Type: Full-time
Pay: $45,000.00 - $55,000.00 per hour
Expected hours: 40 per week
Benefits:
Experience level:
Schedule:
Work Location: In person
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