Outbound Call Center Manager jobs in Fort Collins, CO
The Outbound Call Center Manager implements and reviews contact center outbound policies and procedures. Manages and directs all aspects of outbound contact center operations. Being an Outbound Call Center Manager is responsible for staff recruiting, performance evaluation, training, and development. Oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. In addition, Outbound Call Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Call Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as an Outbound Call Center Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Recently Added Outbound Call Center Manager jobs
Call Center - Bilingual Spanish
- Progressive Insurance
-
Fort Collins, CO
FULL_TIME
- Join Forbes’ 2023 Best Employer for Diversity! If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressive’s bilingual call center team. You’ll be taking inbound calls from our Spanish-speaking customers which means successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. This is a remote position; you’ll be provided computer equipment and in-depth training. Job opportunities: - Bilingual Inbound Sales Representative s share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling - Bilingual Customer Service Representative s support customers’ inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products - Bilingual Claims Representatives care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you’ll also offer customers additional products Must-have qualifications - Two years of post-secondary education or higher - Instead of the above, two years of relevant work experience - Sales only: Property & Casualty license; if you’re not already licensed, you’ll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee) - Fluent in Spanish and English (verbal and written) Training starts: May and June 2024 Schedule: Most schedules will include a weekend day and evening hours after completion of training Work from home office requirements - Designated workspace free from noise and other distractions - High-speed internet at your expense unless otherwise required by law - Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection) - All Progressive hardware you receive needs to be connected to a surge protector Compensation - $20.25 or $21.50 per hour depending on the role you are selected for - Gainshare bonus up to 8% - 16% (depending on position) of your eligible earnings based on company performance - An additional 10% when you work evening or weekend hours - Performance-based rewards - Additional $1.00/hour if you are fluent in English and Spanish and hired into a bilingual role Benefits - 401(k) with dollar-for-dollar company match up to 6% - Medical, dental & vision, including free preventative care - Wellness & mental health programs - Health care flexible spending accounts, health savings accounts, & life insurance - Paid time off, including volunteer time off - Paid & unpaid sick leave where applicable, as well as short & long-term disability - Parental & family leave; military leave & pay - Diverse, inclusive & welcoming culture with Employee Resource Groups - Career development & tuition assistance Energage recognizes Progressive as a 2023 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership. Equal Opportunity Employer For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/
- 1 Day Ago
Call Center Representative
- Ultimate
-
Fort Collins, CO
FULL_TIME
- Job Description Call Center RepresentativeFort Collins, CO - 100% IN OFFICE$18/HR - TTH Role Overview: Join our team as a Call Center Representative. You'll help patients schedule appointments, verify...
- 3 Days Ago
Call Center Agent
- Advance Services, Inc.
-
Fort Collins, CO
FULL_TIME
- Advance Services Inc. is looking for a Customer Service Representative for a well-known company based in the Fort Collins, CO area for over 55 years. If you are looking for a unique and fun position, ...
- 1 Month Ago
Call Center - Bilingual Spanish
- Progressive
-
Greeley, CO
FULL_TIME
- Job Number: 224296 Join Forbes’ 2023 Best Employer for Diversity! If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressive’s bilingual call center ...
- 1 Month Ago
Patient Access Specialist Call Center
- UCHealth
-
Johnstown, CO
FULL_TIME
- Patient Access Specialist Sr position with UCHealth Medical Group in primary care and specialty care clinics in Johnstown. Full-time positions, several opportunities available. This position is a call...
- 22 Days Ago
Patient Communications Representative - Call Center
- Panorama Eye Care LLC
-
Fort Collins, CO
FULL_TIME
- Description Who We AreAt Panorama Eyecare, our mission is to enhance the quality of life by improving eye health and vision through compassion, while using state-of-the-art technology, and with except...
- 28 Days Ago
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0 Outbound Call Center Manager jobs found in Fort Collins, CO area
About Fort Collins, Colorado
Fort Collins is the Home Rule Municipality that is the county seat and the most populous municipality of Larimer County, Colorado, United States. Situated on the Cache La Poudre River along the Colorado Front Range, Fort Collins is located 56 mi (90 km) north of the Colorado State Capitol in Denver. With a 2016 estimated population of 161,000, it is the fourth most populous city in Colorado after Denver, Colorado Springs, and Aurora. Fort Collins is a midsize college city, home to Colorado State University.
Fort Collins is situated at the base of the Rocky Mountain foothills of the northern Fr...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Call Center Manager jobs
$116,099 to $156,334
Fort Collins, Colorado area prices
were up 2.3% from a year ago
were up 2.3% from a year ago