The Outbound Call Center Manager implements and reviews contact center outbound policies and procedures. Manages and directs all aspects of outbound contact center operations. Being an Outbound Call Center Manager is responsible for staff recruiting, performance evaluation, training, and development. Oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. In addition, Outbound Call Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Call Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as an Outbound Call Center Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Job Summary:
We are looking to add to our team because we are expanding! We have immediate openings for a Bilingual Outbound Call Center Agent. The ideal candidate will have sales experience, the ability to make a high volume of outbound calls, meet the quota of appointments scheduled, and be a team player with a positive attitude! As an inside sales associate, you are responsible for contacting homeowners and renters by telephone and inform them of our programs, qualify then, and set up appointments with designated Specialist.
Benefits:
We offer employees working full-time comprehensive benefits, including health coverage (medical, dental and vision), 401K, Employee Assistance Program, 8 paid Holidays off, Vacation Time and Sick Leave.
Salary:
Hourly rate $16.00, plus commissions
*Top performers can make up to $22.00 an hour*
Essential Duties and Responsibilities:
Qualifications:
Physical Demands:
While performing the duties of this job, the employee is frequently sitting, listening, verbally communicating, and using wrists, hands and fingers to enter data into computer systems. Occasionally required to carry, push, pull, and walk. The employee may also on occasion be required to lift objects up to 25 pounds.
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