Outbound Call Center Manager jobs in Galveston, TX
The Outbound Call Center Manager implements and reviews contact center outbound policies and procedures. Manages and directs all aspects of outbound contact center operations. Being an Outbound Call Center Manager is responsible for staff recruiting, performance evaluation, training, and development. Oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. In addition, Outbound Call Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Call Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as an Outbound Call Center Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Recently Added Outbound Call Center Manager jobs
HVAC Call Center - Customer Service Manager
- JobRapido
-
angleton, TX
FULL_TIME
-
If you're an experienced leader in dispatching and customer service, we've been waiting for you at Davis Air Conditioning & Heating, Inc.! As our HVAC Call Center - Customer Service Manager, you'll spearhead our operations in Angleton, TX, and create a lasting impact while earning a competitive wage of $20 to $23 per hour.
We pride ourselves on providing comprehensive benefits that include health insurance with a family option, dental and vision coverage, life insurance, paid holidays, paid vacation, and a 401(k) plan to secure your financial future. You'll thrive in a professional and inclusive work environment that values personal growth and development. Don't hesitate - seize the chance and apply today!
LEARN ABOUT US
Providing Houston homeowners and businesses with outstanding air conditioning service and home heating repair has been our pleasure since 1971. Five decades later, we employ 60 skilled employees and dispatch 30 service trucks. We take pride in being at the forefront of new technology, and we offer a range of energy-efficient options. As an Energy Star Contractor, a member of the Building Performance Institute, and a Professional Comfort Institute Contractor, we stay current on the latest industry developments to better serve our customers.
Our team has worked hard to earn our reputation as experts who are prepared to get the job done without excuses or delays. Since we understand how valuable those team relationships are, we're committed to cultivating awesome relationships with our staff. That's why we offer competitive pay, loaded benefits, and a team-oriented atmosphere with a work family worth bragging about!
WHAT YOUR DAY ENTAILS
As our HVAC Call Center - Customer Service Manager, you'll thrive in a full-time role with a flexible schedule, varying from Monday to Friday, 7 AM - 6 PM, and the occasional Saturday shift from 9 AM - 2 PM. Your typical day will involve:
Leadership: Inspire and lead a dedicated team of customer service professionals to deliver excellence consistently.
Efficient Call Scheduling: Oversee our dispatch board to ensure calls are scheduled in the most efficient manner, optimizing both customer satisfaction and operational efficiency.
Customer Issue Resolution: Tackle customer issues with finesse, utilizing your seasoned problem-solving skills to ensure swift and effective resolutions, leaving our customers delighted with our service.
Your daily responsibilities will make a tangible impact on our customers' experience and the overall success of the HVAC Call Center at Davis Air Conditioning & Heating, Inc. Join us and experience the gratification of leading a high-performing team to new heights.
QUALIFICATIONS FOR OUR HVAC CALL CENTER - CUSTOMER SERVICE MANAGER
5 years of dispatching experience
5 years of customer service experience
3 years of management experience
Excellent customer service and de-escalation skills are preferred!
JOIN US!
Unleash your full potential by joining a company that truly appreciates your skillset and leadership prowess. Apply now, and experience our streamlined application process, designed for your convenience. Take the step - apply today to be a cornerstone of Davis Air Conditioning & Heating, Inc.!About the Company:
JobRapido
- 2 Days Ago
Call Center Supervisor - Customer Service Manager
- Davis Air Conditioning & Heating, Inc
-
Angleton, TX
FULL_TIME
- Ready to become the leader that you were always meant to be? Is it time to finally feel valued, appreciated, and respected for your extensive experience and skills? If so, join Davis Air Conditioning ...
- 30 Days Ago
Call Center Representative (FT)
- Meador Staffing Clear Lake
-
League, TX
FULL_TIME
- Our client has been in the insurance industry since 1905, conducting business in all 50 states and Puerto Rico and they are looking to expand their League City location by adding Customer Service repr...
- 20 Days Ago
Call Center Representative
- Cellular Sales
-
Seabrook, TX
OTHER
- Cellular Sales Call Center Representative Customer Service | Business Development Cellular Sales is Growing! Are you determined to grow your job into a career, in a fast-paced thriving environment? Ce...
- 7 Days Ago
Call Center Representative
- Cellular Sales
-
League, TX
OTHER
- Cellular Sales Call Center Representative Customer Service | Business Development Cellular Sales is Growing! Are you determined to grow your job into a career, in a fast-paced thriving environment? Ce...
- 7 Days Ago
Call Center Representative
- Cellular Sales
-
La Marque, TX
OTHER
- Cellular Sales Call Center Representative Customer Service | Business Development Cellular Sales is Growing! Are you determined to grow your job into a career, in a fast-paced thriving environment? Ce...
- 7 Days Ago
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0 Outbound Call Center Manager jobs found in Galveston, TX area
Sales and Service Expert
- 24 Hour Fitness, INC.
-
Pearland, TX
- **FULL-TIME** Part-time **LOCATION** 10011 Broadway Street Pearland TX 77584 **Who we?are** At 24 Hour Fitness,?we are d...
- 4/23/2024 12:00:00 AM
Associate Director of Philanthropy
- Shriners Childrens Hospital
-
Galveston, TX
- Company Overview Shriners Children's is a family that respects, supports, and values each other. We are engaged in provi...
- 4/23/2024 12:00:00 AM
Inside Sales Customer Service Rep
- The HEICO Companies, LLC
-
Baytown, TX
- The Company Heico has a history of success. Since its founding over 40 years ago, The Heico Companies has grown from a s...
- 4/22/2024 12:00:00 AM
Customer Service Agent
- karier.co
-
Texas City, TX
- **Customer Service Agent** Groome Transportation (ND) - Athens, GA 30606+1 location **Job Requirements:** Customer Care ...
- 4/21/2024 12:00:00 AM
Customer Service Representative
- Royal Vopak
-
Deer Park, TX
- Start your career as a Customer Service Representative at Vopak and contribute to social themes such as energy security ...
- 4/21/2024 12:00:00 AM
Life Insurance Sales Agent Remote
- Lagniappe Agency (Symmetry Financial Group)
-
Galveston, TX
- Organization Description: No Cold Calling. Unique Sales and Ownership Opportunity. Commission Only Position Are you some...
- 4/21/2024 12:00:00 AM
Greeter
- Walmart
-
Seabrook, TX
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/19/2024 12:00:00 AM
Customer Service Representative- Bilingual Spanish Preferred
- PLS Financial Services, Inc.
-
Pasadena, TX
- Overview: PLS: People. Location. Service PLSwhich stands for People Location Serviceis a leading retail provider of alte...
- 4/19/2024 12:00:00 AM
About Galveston, Texas
The city of Galveston is situated on Galveston Island, a barrier island off the Texas Gulf coast near the mainland coast. Made up of mostly sand-sized particles and smaller amounts of finer mud sediments and larger gravel-sized sediments, the island is unstable, affected by water and weather, and can shift its boundaries through erosion.
The city is about 45 miles (72 km) southeast of downtown Houston. The island is oriented generally northeast-southwest, with the Gulf of Mexico on the east and south, West Bay on the west, and Galveston Bay on the north. The island's main access point from the...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Call Center Manager jobs
$117,512 to $158,237
Galveston, Texas area prices
were up 1.2% from a year ago
were up 1.2% from a year ago