Outbound Call Center Manager jobs in Great Falls, MT

The Outbound Call Center Manager implements and reviews contact center outbound policies and procedures. Manages and directs all aspects of outbound contact center operations. Being an Outbound Call Center Manager is responsible for staff recruiting, performance evaluation, training, and development. Oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. In addition, Outbound Call Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Call Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as an Outbound Call Center Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

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Call Center Manager
  • WHITEFISH CREDIT UNION ASSOCIATION
  • Kalispell, MT FULL_TIME
  • Position Title:                                    Call Center Manager

     

    Organizational Relationships:         Reports to Vice President of Digital Services

     

    Supervisory Responsibilities:          Assigned Digital Services Representatives    

     

    General Function:                 Responsible for maintaining and overseeing integrity of the assigned Call Center staff, ensuring that callers receive best possible service and information. Provides a superior level of member relations and promotes the sales and service culture through coaching, guidance and staff motivation. Provides leadership, training and supervision. Receives escalated calls and determine the products, services or resources that the member either requires or from which the member could benefit. Assists and supports VP of Digital Services and the Digital Services Supervisor to keep the department running smoothly. Reports to Vice President of Digital Services.

     

    Position Functions:

    • Responsible for overseeing assigned staff members, both day-to-day operations and strategic initiatives established by Senior Management.
    • Assist with escalated calls as needed.
    • Be knowledgeable of all aspects of the Digital Services Department through cross training. 
    • Identify products/services that might be beneficial to members and provide information about their value and benefit.
    • Perform teller functions for members (i.e. transfer funds between accounts and/or loan, stop payments, close and reorder debit cards, provide balances and last five transactions, reissue and reset pin numbers, process loan or credit card payments, etc.) to assure member’s needs are addressed in a polite and friendly manner.
    • Preform intermediary member transactions and tasks.
    • Complete assigned tasks to the quality, quantity and deadlines as assigned.
    • Maintain knowledge base to ensure all tasks assigned are in compliance with internal polices and regulations.
    • Help with system and product testing as assigned.
    • Assist and support VP of Digital Services and Digital Services Supervisor with other tasks as assigned.
    • Complete end of month reporting timely as assigned.
    • Cross-sell online banking and online bill pay services and assist members in online banking enrollment and understanding the e-statement process. Oversee and encourage this in assigned staff members.
    • Monitor and process loan payoff information and provide this communication to dealerships and insurance companies in an accurate and timely manner.
    • Assist other departments and branches with transactions as needed, provide support for the collections department and branch managers in fulfilling member requests and merchant verifications.
    • Serve as a role model for the Digital Services staff with regards to effective communication, respect for others, ability to work with others and dedication to the department and the organization.
    • Must comply with all Whitefish Credit Union policies and procedures, applicable laws and regulations, including but not limited to, the Bank Secrecy Act, the Patriot Act, and the Office of Foreign Assets Control.
    • Perform all tasks and projects as assigned.
    • Self-monitor to ensure timeliness and accuracy of work.
    • Follow all Whitefish Credit Union Employee Handbook parameters.
    • Follow all Whitefish Credit Union policies and procedures as well as Federal and State guidelines.
    • Report to work on time and as scheduled.
    • Protect Member and Whitefish Credit Union confidential information.
    • Perform other duties as assigned.

     

    Position Requirements:

    • Ability to communicate effectively verbally, with both courtesy and tact, with Supervisor, President / CEO, Members, Volunteers, Co-Workers and Senior Management Team.
    • Ability to read and follow written instructions.
    • Ability to lift up to 10 lbs., with or without accommodation.
    • Ability to sit for prolonged periods of time over the course of an 8-hour day.
    • Ability to work both independently and within a team environment.
    • Ability to deal calmly and professionally with numerous different personalities from diverse cultures at various levels within and outside of the organization.
    • Ability to demonstrate highest levels of member service and discretion when dealing with the public. 
    • Ability to perform responsibilities with composure under the stress of deadlines / requirements for extreme accuracy and quality and / or fast pace. 
    • Ability to effectively handle multiple, simultaneous, and changing priorities.
    • Ability to exercise highest level of discretion on both internal and external confidential matters.

     

    Required Education and Experience:

    • A high school degree or equivalent; Associates degree or higher preferred.
    • Three to five years of similar or related experience, including preparatory experience.

     

    This job description is to be considered a general outline of the duties and responsibilities of this position and is subject to changes and revisions by management at any time.  Responsibilities are listed as guidelines only and the job is not necessarily limited to these specifications.

  • 18 Days Ago

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Call center representative
  • Ascensus
  • Great Falls, MT FULL_TIME
  • Essential Functions Movement between service center roles, described above may take place to support business needs and seasonal volume, throughout the year. Training would be provided, prior to any m...
  • Just Posted

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Call Center Representative
  • 1st Liberty Federal Credit Union
  • Great Falls, MT FULL_TIME
  • We are looking for an energetic, self-motivated, Full-Time Call Center Member Service Representative to join our RH Scott Branch, located just outside the front gate of Malmstrom Air Force Base. 1st L...
  • 4 Days Ago

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Call Center Special Operations Representative
  • ATOSKE HOLDING COMPANY
  • Box Elder, MT FULL_TIME
  • General Summary The Special Operations Representative is focused on professionally answering internal/external requests via phone, email/fax. The Representatives are responsible for a variety of tasks...
  • 3 Days Ago

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On-Call Rehabilitation Aide
  • Center For Mental Health
  • Great Falls, MT OTHER
  • Rehabilitation Aide On-Call, Non-exempt, Group Home, Great FallsPosition Overview:A paraprofessional person working on a therapeutic team providing recovery, support, services within a residential, ad...
  • 15 Days Ago

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VACATION SPECIALIST- CALL CENTER (COLUMBIA FALLS - SUMMER)
  • Pursuit
  • Columbia, MT TEMPORARY
  • What perks can you expect? Seasonal work experience in a casual, friendly call center environment Full-time work of 35 hours weekly across the summer season with flexible scheduling Competitively pric...
  • 22 Days Ago

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0 Outbound Call Center Manager jobs found in Great Falls, MT area

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Direct Sales Representative
  • TDS Telecom
  • Great Falls, MT
  • At TDS Telecom, our Sales teams are our front-lines. They are interacting with customers everyday, at their doorstep -- ...
  • 3/28/2024 12:00:00 AM

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Electric Operations Supervisor
  • Northwestern Energy
  • Black Eagle, MT
  • Electric Operations Supervisor Work Location: Great Falls, MT Pay range: $79,300 to $121,200 per year Employment Status:...
  • 3/28/2024 12:00:00 AM

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Construction Project Manager
  • The Walsh Group
  • Great Falls, MT
  • Overview Walsh is currently seeking a Project Manager at Malmstrom AFB for our Federal Building Division in Great Falls,...
  • 3/28/2024 12:00:00 AM

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Operations Superintendent
  • Calumet Specialty Products
  • Great Falls, MT
  • Who are we? At Calumet we deliver innovative specialty products trusted by companies across the globe. We are the founda...
  • 3/28/2024 12:00:00 AM

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Sales and Management Intern
  • Buckle LLC
  • Great Falls, MT
  • Summary The Sales and Management Intern position's primary responsibility is to fulfill our mission statement, "to creat...
  • 3/27/2024 12:00:00 AM

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*Lucrative Sales Career With Renewal Income *NO COLD CALLING! and No Prior Experience Necessary*
  • TAG
  • Great Falls, MT
  • Job Description Job Description The Assurance Group (www.assuregrp.com) is looking for the right person to fill a consul...
  • 3/26/2024 12:00:00 AM

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Field Service Engineer (Medication Management) - Great Falls, Montana
  • Swisslog Healthcare
  • Great Falls, MT
  • Swisslog Healthcare Field Service Engineers are critical to our customer care and support initiatives. Our Field Service...
  • 3/25/2024 12:00:00 AM

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Licensed Mental Health Counselor - Work in Fort Harrison, MT
  • Veterans Health Administration
  • Great Falls, MT
  • Summary The incumbent provides integrated treatment for patients with Substance Use Disorder, as well as a variety of ot...
  • 3/24/2024 12:00:00 AM

Great Falls is a city in and the county seat of Cascade County, Montana, United States. The 2017 census estimate put the population at 58,638. The population was 58,505 at the 2010 census. It is the principal city of the Great Falls, Montana Metropolitan Statistical Area, which encompasses all of Cascade County and has a population of 82,278. Great Falls was the largest city in Montana from 1950 to 1970, when Billings surpassed it. Great Falls remained the second largest city in Montana until 2000, when it was passed by Missoula. Since then Great Falls has been the third largest city in the st...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Call Center Manager jobs
$103,406 to $139,238
Great Falls, Montana area prices
were up 3.1% from a year ago