Outbound Call Center Manager jobs in Honolulu, HI

The Outbound Call Center Manager implements and reviews contact center outbound policies and procedures. Manages and directs all aspects of outbound contact center operations. Being an Outbound Call Center Manager is responsible for staff recruiting, performance evaluation, training, and development. Oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. In addition, Outbound Call Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Call Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as an Outbound Call Center Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

Recently Added Outbound Call Center Manager jobs

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Manager, Call Center
  • Finn Partners
  • Honolulu, HI FULL_TIME
  • FINN’s Honolulu office is looking for a dedicated, growth-minded Manager to help lead the development of a newly envisioned Market Research call center. In this role, you will be responsible for overseeing a team of talented employees, while also overseeing the daily operations of the Call Center. Your team will be tasked with conducting telephone and in-person surveys to gather data according to various project specifications, as well as recruiting participants and managing logistics for focus groups and in-depth interviews.

    This is a great opportunity for a professional who is looking to take their career to the next level by contributing to the evolution of a newly envisioned Market Research call center. To be successful, it will require a commitment and work schedule outside normal business hours. This role will require the Call Center Manager to be present during all shifts, aligning with a working schedule of Tuesday-Friday 1 pm - 9 pm and Saturdays 9 am - 5 pm.

    As the Call Center Manager, you will have the opportunity to:
    • Work with senior leadership to grow and develop call center roles including establishing goals and developing strategic departmental plans.
    • Evaluate staff and team performance. Leading and managing annual development plans and coordinating all staff trainings in accordance with identified professional growth opportunities.
    • Hire, onboard, and train a talented team of Survey Coordinators and Research Interviewers.
    • Provide guidance, support and feedback to staff during calls and interviews, especially when handling difficult problems and/or resolving escalated complaints or disputes.
    • Work with the Associate Vice President and Senior Partner to clearly communicate daily project requirements and expectations.
    • Coordinate and oversee in-person field surveys.
    In this role you will also be asked to:
    • Prepare and share work schedules, deadlines, and project assignments for Call Center staff.
    • Share Call Center feedback with the Management Team.
    • Prepare reports as requested.
    • Remain available at all times for staff questions and concerns.
    You will be considered as a candidate if you have:
    • 1-3 years of management experience with proven successes motivating team.
    • Excellent communication skills, verbal and in writing
    • Exceptional interpersonal, problem-solving, and leadership skills.
    • The ability to maintain confidentiality and thoroughness with handled data.
    • A high school diploma or equivalent.
    • Proficient MS Office skills.
    Additional preference will be given to candidates who have experience in market research and/or managing call centers.

    Location: Honolulu, HI

    Compensation: The approved salary range for this role is $55,000 to $65,000 and is dependent on experience level.

    To Apply 
    Please upload your resume and cover letter, and indicate your desired salary in $US Dollars.  While we appreciate the interest of all candidates, we will only respond to those with whom we have a greater interest. 

    About FINN
    Finn Partners was launched in 2011 to realize Peter Finn’s vision to be a world-class, best-place-to-work global agency with a heart and a conscience that any major client in key markets around the world would be proud to have as a partner.

    More than an integrated marketing agency, we are a bold collective of communications advocates, stewarding brands, protecting reputations, pioneering industries, influencing public policy, and leveraging data and analytics to shape the most important conversations of our day.

    Headquartered in New York City, the agency has 1,400 employees, with offices in 34 offices in 3 continents. Above all else, our success is driven by one simple thing: client relationships. Fueled by a relentless work ethic and dedication to client success, we do whatever it takes to make them successful while working hard, playing nice, and having fun along the way.

    #LI-MA1
  • 22 Days Ago
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T
Work From Home Customer Service - Luxury Handbag Retailer
  • The Virtual Call Center, Inc
  • Honolulu, HI FULL_TIME
  • Are you ready for a work from home career you’ll love as a customer service professional?We have an opportunity for you. You can create a schedule that’s best for you, and make the money you deserve! ...
  • 17 Days Ago
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F
Call Center Manager, Market Research
  • Finn Partners
  • Honolulu, HI FULL_TIME
  • FINN’s Honolulu office is looking for a dedicated, growth-minded Call Center Manager to help lead the development of a newly envisioned Market Research call center. In this role, you will be responsib...
  • 10 Days Ago
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E
Call Center Manager (Part-Time)
  • Elite Parking Services
  • Honolulu, HI PART_TIME
  • Since 1992, ELITE Parking Services has been proudly serving Hawaii′s businesses, people, and hospitality industry with the state′s best valet and self-parking services. But what we do is more than sim...
  • 22 Days Ago
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Manager, Provider Operations - Provider Call Center Liaison
  • HMSA
  • Honolulu, HI FULL_TIME
  • Direct and oversee all aspects of the Provider Call Center, in alignment with corporate goals and initiatives. Manages, oversees, and evaluates staff. Ensure Provider Call Center performance meets/exc...
  • 1 Month Ago
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Manager, Provider Operations - Provider Call Center Liaison
  • Hawaii Medical Service Association
  • Honolulu, HI FULL_TIME
  • Job Summary Pay Range: $73,154 - $121,252, position is eligible for an incentive bonus Note: Individuals typically begin between the minimum to middle of the pay range Responsible for providing leader...
  • 2 Months Ago
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0 Outbound Call Center Manager jobs found in Honolulu, HI area

A
Customer Greeter - FT
  • Avis Budget Group
  • Honolulu, HI
  • $14.75/hour Up to $3,500 Retention Bonus Shift Premium may Apply Immediately hiring! No experience necessary! If you fin...
  • 4/19/2024 12:00:00 AM
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W
Greeter
  • Walmart
  • Honolulu, HI
  • **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
  • 4/19/2024 12:00:00 AM
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S
Customer Service Representative
  • Sinch Weight Loss
  • Honolulu, HI
  • Job Description Job Description We are searching for a dynamic Nurture Specialist with a strong work ethic, a knack for ...
  • 4/18/2024 12:00:00 AM
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2
Sales and Service Expert
  • 24 Hour Fitness, INC.
  • Honolulu, HI
  • **FULL-TIME** Part-time **LOCATION** 1000 Bishop Street Honolulu HI 96813 **Sales and Service Expert** **?** **Who we?ar...
  • 4/18/2024 12:00:00 AM
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L
Sr Customer Service Specialist
  • LanceSoft, Inc.
  • Honolulu, HI
  • Title: Sr Customer Service Specialist Location: Honolulu HI 96813 Duration: 6+ months TEMP TO HIRE!!! Conversion possibl...
  • 4/17/2024 12:00:00 AM
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U
Call Center Representative
  • University of Hawaii FCU
  • Honolulu, HI
  • Job Description Job Description DO YOU WANT TO MAKE A DIFFERENCE? Join a spirited, dynamic team with Hawai`i’s leading c...
  • 4/17/2024 12:00:00 AM
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H
Customer Greeter - FT
  • Hiring Now!
  • Honolulu, HI
  • $14.75/hour Up to $3,500 Retention Bonus Shift Premium may Apply Immediately hiring! No experience necessary! If you fin...
  • 4/15/2024 12:00:00 AM
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H
Client Services Director
  • Hawaii Estate Law and Planning
  • Honolulu, HI
  • Job Description Job Description We are searching for a sharp, detail-oriented, organized, and polished professional to b...
  • 4/15/2024 12:00:00 AM
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About Honolulu, Hawaii

Honolulu (/ˌhɒnəˈluːluː/; Hawaiian: [honoˈlulu]) is the capital and largest city of the U.S. state of Hawaiʻi. It is an unincorporated part of and the county seat of the City and County of Honolulu along the southeast coast of the island of Oʻahu.[a] The city is the main gateway to Hawaiʻi and a major portal into the United States. The city is also a major hub for international business, military defense, as well as famously being host to a diverse variety of east-west and Pacific culture, cuisine, and traditions. Honolulu is the most remote city of its size in the world and is the westernmost...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Call Center Manager jobs
$122,457 to $164,896
Honolulu, Hawaii area prices
were up 1.9% from a year ago
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