The Outbound Call Center Manager implements and reviews contact center outbound policies and procedures. Manages and directs all aspects of outbound contact center operations. Being an Outbound Call Center Manager is responsible for staff recruiting, performance evaluation, training, and development. Oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. In addition, Outbound Call Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Call Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as an Outbound Call Center Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
You're the best and you want to join a team that appreciates you, where you can create your own opportunities.
Who We Are
Advanced Home Services has been in business for 18 years in South East Idaho, providing customers with top notch service when it comes to their plumbing, drain cleaning, and heating and air needs. We keep on growing because we only hire the best, and our customers love us for it. You've probably seen our trucks and our ads. What you don't know is what it's like to be a part of a team like this. How much you feel appreciated when you don't cut corners. How much we inspire ongoing training and education. How much you can earn when you truly are the best. People often come to us looking for a job. They stay with us because they find a fulfilling career, room to grow, and opportunities to excel.
Why We Need You!
Because we offer state of the art customer experiences, we need a top of the line Call Center Manager who genuinely cares about the customer and are not looking for "just a job", but a career.
The Big Task
You will lead a staff of Customer Service Reps who book service calls and do whatever is necessary to achieve department booked call and sales goals.
Key Sub Tasks
Desired Skills and Experience
What We Offer
If you want to be part of something bigger than just a job - make this career move and find exactly what you're looking for. You will work in a place where you will be appreciated by your team and your customers, and where your work has a direct effect on the success of the company. If this sounds like you, spend a little time learning about Advance Home Services by visiting MyDadCanDoThat.com.
We would love to hear from you. Apply today!
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