The Outbound Call Center Manager implements and reviews contact center outbound policies and procedures. Manages and directs all aspects of outbound contact center operations. Being an Outbound Call Center Manager is responsible for staff recruiting, performance evaluation, training, and development. Oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. In addition, Outbound Call Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Call Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as an Outbound Call Center Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Bath Experts is looking for a Call Center Manager who will embody a positive, results-oriented approach, dedicated to achieving and surpassing objectives. This role requires leading a highly productive team, instilling a strong sense of urgency to resolve issues while upholding superior standards of customer service. By prioritizing people-centric coaching, training, and leadership, you will play a pivotal role in nurturing our award-winning workplace culture (2023 Top Workplaces). Embracing a hands-on mentality will not only inspire but also actively assist team members, fostering an environment of collaboration and growth.
As the Call Center Manager, you will be responsible for overseeing all aspects of our call center operations, ensuring the highest level of customer satisfaction and efficiency. You will lead an established team of high performing call center representatives, set performance goals, and implement strategies to meet and exceed targets. Additionally, you will be responsible for managing day-to-day operations, analyzing call center data, and implementing process improvements to enhance productivity and sales.
Bath Experts is a home improvement company specializing in the transformation of residential bathtub and shower spaces. Started in 2019 in Indianapolis, Bath Experts is the exclusive Jacuzzi Bath Remodel dealer for Indiana and Ohio. After experiencing rapid growth in the past few years, we have since expanded into 7 additional markets (Cincinnati, Cleveland, Columbus, Dayton, Ft Wayne, Louisville and Lexington) with plans to expand to additional markets throughout the Midwest.
At Bath Experts, we strive to deliver a world-class experience for our customers and to be the best employer in the home improvement industry. We have generated over 1,000 customer reviews, with a 4.9 overall star rating and we have been recognized as a "2023 Top Workplaces in Indiana" award winner. With top-of-the-industry compensation packages that include high wages and comprehensive benefits, and a commitment to giving back to our local charities (donated over $100,000 to local children's hospitals and youth charities), we are delivering on our promise to be a top employer and make a difference in our communities.
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