The Outbound Call Center Manager implements and reviews contact center outbound policies and procedures. Manages and directs all aspects of outbound contact center operations. Being an Outbound Call Center Manager is responsible for staff recruiting, performance evaluation, training, and development. Oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. In addition, Outbound Call Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Call Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as an Outbound Call Center Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
GREAT PAY POTENTIAL! AWESOME WORK ENVIRONMENT!
IMMEDIATE OPENING: Miracle-Ear is looking for an experienced call center representative. Outbound calling experience is a MUST! If you have experience in collections or inside sales, this may be the perfect position for you. This person will make outbound calls to set appointments from a database list and manage the schedule for multiple clinics.
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