Outbound Call Center Manager jobs in Lansing, MI

The Outbound Call Center Manager implements and reviews contact center outbound policies and procedures. Manages and directs all aspects of outbound contact center operations. Being an Outbound Call Center Manager is responsible for staff recruiting, performance evaluation, training, and development. Oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. In addition, Outbound Call Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Call Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as an Outbound Call Center Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

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Call center
  • MyKelly
  • East Lansing, MI FULL_TIME
  • Kelly® seeks bilingual English / Spanish or English / Arabic customer service representatives for a top East Lasting, Michigan client.

    Seeking candidates with proven call center results in Flint or East Lansing, Michigan.

    Salary

    Bilingual : $17.50 per hour

    Why you should apply to be a Call Center Customer Service

    • Competitive pay rate
    • Remote position
    • Opportunity to work for a premier client
    • Be a part of a cutting-edge industry
    • Gain valuable customer service experience

    Seeking candidates with proven call center results in Flint or East Lansing, Michigan.

    Work Schedule : 8 am to 7 pm Central time. The employee will be assigned an 8-hour shift during that period.

    What’s a typical day as a Contact Center Customer Service Inbound / Outbound II? You’ll be :

    • Handling customer service inquiries and problems via telephone
    • Recording consistent problem areas and providing solutions
    • Responding to email inquiries
    • Using computerized systems for tracking, information gathering, and troubleshooting
    • Communicating complex information and addressing related questions

    This job might be an outstanding fit if you :

    • Have previous customer service experience
    • Possess excellent communication skills
    • Are comfortable using computer systems
    • Have the ability to handle routine and non-routine calls
    • Are bilingual English / Spanish or English / Arabic

    Working Remotely Requirements :

    • 25 Mbps download / 10 Mbps upload internet speed, at least 30 GB of data (50 Mbps if you share internet with others in the household)
    • Quiet place / distraction-free, smartphone or tablet
    • Working remotely is not a substitute for dependent care.
    • Able to give a 3-month commitment (there is no approved time off during training)

    What happens next :

    Once you apply, you’ll proceed to the next steps if your skills and experience look like a good fit. But don’t worry even if this position doesn’t work out, you’re still in our network.

    Helping you discover what’s next in your career is what we’re all about, so let’s get to work. Apply to be a Call Center Customer Service!

    9276097

    Last updated : 2024-02-24

  • 1 Month Ago

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Referral Coordinator/Call Center Operator
  • Michigan Orthopedic Center
  • Lansing, MI FULL_TIME
  • To express your interest in this position, you must submit a cover letter, resume and your salary requirements for consideration. Michigan Orthopedic Center is seeking a highly organized, professional...
  • 1 Month Ago

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Call center associate
  • Workbox Staffing
  • Lansing, MI FULL_TIME
  • Call Center Associate, 1st Shift Average $15-16 per hour (bonus) Lansing, MI Apply NOW if you’re looking for a fun, well-paying job! Preferred Qualifications : Prior call center experience minimum 1 y...
  • Just Posted

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Call Center Agent II
  • CONDUENT
  • East Lansing, MI FULL_TIME
  • About Conduent: Through our dedicated associates, Conduent delivers mission-critical services and solutions on behalf of Fortune 100 companies and over 500 governments – creating exceptional outcomes ...
  • 3 Days Ago

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On-Call Cook Youth Center
  • Ingham County
  • Lansing, MI TEMPORARY
  • **Applications are accepted until there are sufficient numbers of qualified applications or qualified candidate has been identified. The position could possibly close at any time.*** Under the supervi...
  • 3 Days Ago

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Call Center Specialist
  • Memorial Healthcare
  • Owosso, MI FULL_TIME
  • JOB SUMMARY The Call Center Specialist is the main link between our external customers and Memorial Healthcare. The Call Center Specialist will serve as a role model to other employees for exhibiting ...
  • 4 Days Ago

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0 Outbound Call Center Manager jobs found in Lansing, MI area

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Growth Director, WEST, Cloud Professional Services
  • Acxiom LLC
  • Lansing, MI
  • Join our growing Cloud Services Organization. At Acxiom, our people are the single most important driver of success. Our...
  • 3/29/2024 12:00:00 AM

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Customer Service Representative
  • Peckham, Inc.
  • Lansing, MI
  • **Health Benefits.** Medical with HSA options, as well as dental, vision, and life insurance. * **Location:** 2511 N Mar...
  • 3/29/2024 12:00:00 AM

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Service Advisor - Truck Care - Hiring Event
  • Loves Travel Stops & Country Store
  • Charlotte, MI
  • Req ID:432958 Address: 18720 Partello Rd. Marshall, MI, 49068 Welcome to Loves! OBJECTIVE: Service Advisors drive sales ...
  • 3/29/2024 12:00:00 AM

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Service Advisor - Truck Care - Hiring Event
  • Loves Travel Stops & Country Store
  • Lansing, MI
  • Req ID:432958 Address: 18720 Partello Rd. Marshall, MI, 49068 Welcome to Loves! OBJECTIVE: Service Advisors drive sales ...
  • 3/29/2024 12:00:00 AM

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Customer Service Representative
  • Court One Athletic Clubs
  • East Lansing, MI
  • Job Description Job Description Do you have the desire to work in a fast-paced, fun environment, interacting with a dive...
  • 3/27/2024 12:00:00 AM

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Customer Care Representative
  • Strykermeded
  • Lansing, MI
  • **Customer Care Representative** **Remote** **COVID-19 vaccination requirements** Stryker is driven to work together wit...
  • 3/27/2024 12:00:00 AM

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Senior Transaction Manager - Healthcare
  • CBRE
  • Lansing, MI
  • Senior Transaction Manager - Healthcare Job ID 154354 Posted 16-Feb-2024 Service line Advisory Segment Role type Full-ti...
  • 3/26/2024 12:00:00 AM

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Customer Service Representative- Lansing Area- 5901
  • Checkngo
  • Lansing, MI
  • **Job Description:** **Customer Service Representative Check n Go/Allied Cash Advance** **Overview of Role and Key Accou...
  • 3/26/2024 12:00:00 AM

Lansing /ˈlænsɪŋ/ is the capital of the U.S. state of Michigan. It is mostly in Ingham County, although portions of the city extend west into Eaton County and north into Clinton County. The 2010 Census placed the city's population at 114,297, making it the fifth largest city in Michigan. The population of its Metropolitan Statistical Area (MSA) was 464,036, while the even larger Combined Statistical Area (CSA) population, which includes Shiawassee County, was 534,684. It was named the new state capital of Michigan in 1847, ten years after Michigan became a state. The Lansing metropolitan area,...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Call Center Manager jobs
$113,656 to $153,040
Lansing, Michigan area prices
were up 1.3% from a year ago