Outbound Call Center Manager jobs in Lowell, MA

The Outbound Call Center Manager implements and reviews contact center outbound policies and procedures. Manages and directs all aspects of outbound contact center operations. Being an Outbound Call Center Manager is responsible for staff recruiting, performance evaluation, training, and development. Oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. In addition, Outbound Call Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Call Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as an Outbound Call Center Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

Recently Added Outbound Call Center Manager jobs

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Call Center Representative- Arabic Fluency
  • Lowell Community Health Center
  • Lowell, MA FULL_TIME
  • Company DescriptionBased in the heart of downtown Lowell, Massachusetts Lowell Community Health Center is currently seeking a Full-Time Call Center Representative- Arabic Fluency.With over 400 employees, the Health Center has expanded and relocated to a new state-of-the-art facility as of December 2012. The Health Center is a diverse, community-based health care organization. Lowell Community Health Center programs have been recognized as national models. The Health Center was also named one of the top five health centers in the nation for excellence in cultural competency. The Health Center's employees speak 28 different languages and over 80 staff are trained in medical interpreting.Patients trust Lowell Community Health Center. Every year, we touch the lives of nearly 50,000 people – or almost half the population of the City of Lowell.More than 90% of Lowell CHC patients are low income, and 46% are best served in a language other than English.Since opening our new comprehensive facility in a renovated mill on Jackson Street in 2012, more than 9,000 additional patients have turned to Lowell CHC for a full range of primary care, including OB-GYN and behavioral health services for adults and children, with over 176,000 visits in 2014.We also have a Pharmacy serving health center patients and others in the communityJob DescriptionSUMMARY:Full time. Some evenings and weekends required. The Central Scheduling/Call Center Representative position serves as the primary contact for patients attempting to schedule, cancel or confirm an appointment, reach their provider or clinician, reach other services and programs, and other clients ask general questions about Lowell Community Health Center. Project a professional company image through phone interaction. Call Center efforts will be coordinated with all departments, such as; Adult Medicine, Family Practice, OB-GYN/Prenatal, Family Planning, Behavior Services, Carinos/HIV Counseling and Testing, OBOT Program (Inpatient and Outpatient Substance Abuse Services), Pediatric, Nutrition, Podiatrist, Diabetic, Health Promotion Programs and others.ESSENTIAL DUTIES AND RESPONSIBILITIES follow. Other duties may be assigned.· Answering phones in a professional and courteous manner and responding to patient’s request when appropriate.· Making, cancel appointments that patients request such as follow-ups, physicals, sick visits, providers appointments, request medication and clinician appointments· Transferring calls to appropriate departments or staff.· Identify, research and resolve caller’s issues using the computer system, and by bringing issues to Central Scheduling/Call Center Supervisor.· Perform welcome calls and document in the tracking of database.· Oriented the patient about our services, departments and providers.· Use questioning and listening skills that support effective telephone communication.· Understand the impact of attitude in handling calls professionally.· Use the most appropriate way to communicate with different behavior types on the telephone. Apply the proper telephone etiquette. · Display Time flexibility towards shifts as per work department requirementsRESPONSABILITIES OF AND INBOUND CALL CENTER AGENT:A call center agent is a person responsible for answering the queries of the customers in the Call center. They are responsible to satisfy customer and maintain good image for the company.SUPERVISORY RESPONSIBILITIES: NoneQualificationsQUALIFICATIONS/EDUCATION and/or EXPERIENCE: A high school diploma, or equivalent is required; 2 years Previous experience in a customer service position and/or medical related field may be valuable; Strong customer service and communication skills; Ability to work effectively in high call volume environment; Computer skills necessary; Ability to utilize appropriate resource to respond to customer inquiries. Inquires will include questions/concerns about enrollment, eligibility, ID cards, clinic changes demographics changes, benefit coverage. Additional InformationAll your information will be kept confidential according to EEO guidelines.
  • 1 Month Ago
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Call Center Rep- Portuguese Fluent
  • Lowell Community Health Center
  • Lowell, MA FULL_TIME
  • Company DescriptionBased in the heart of downtown Lowell, Lowell Community Health Center is currently seeking a Part-Time Call Center Representative who is fluent in Portuguese.With over 400 employees...
  • 1 Month Ago
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Call Center Rep- Spanish Speaking (Healthcare)
  • Lowell Community Health Center
  • Lowell, MA FULL_TIME
  • Company DescriptionBased in the heart of downtown Lowell, Lowell Community Health Center is currently seeking a Spanish-Speaking Call Center Representative. The Health Center is a diverse, community-b...
  • 1 Month Ago
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Call Center Agent
  • ONS MSO LLC
  • North Chelmsford, MA FULL_TIME
  • Title: Call Center Reports to: Practice Administrator Location – onsite Hours: Monday- Friday 8:00am-4:00-pm Who we are: Spire Orthopedic Partners is a growing national partnership of orthopedic pract...
  • 18 Days Ago
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Supervisor, Patient Call Center
  • LogixHealth
  • Bedford, MA FULL_TIME
  • Purpose Provide supervision to Patient Call Center and provide backup support to Call Center Reps and Manager when work load requires. Duties and Responsibilities 1. Answer escalated calls as needed f...
  • Just Posted
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Call center supervisor
  • LogixHealth
  • Bedford, MA FULL_TIME
  • Purpose Provide supervision to Patient Call Center and provide backup support to Call Center Reps and Manager when work load requires. Duties and Responsibilities 1. Answer escalated calls as needed f...
  • Just Posted
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0 Outbound Call Center Manager jobs found in Lowell, MA area

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Patient Access Representative
  • LOWELL COMMUNITY HEALTH CTR.
  • Lowell, MA
  • Description Job Title: Patient Access Representative Department: Call Center Location: Must Reside in MA Lowell Communit...
  • 4/26/2024 12:00:00 AM
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Scheduling/Patient Coordinator
  • Arch Orthodontics PC
  • Hyde Park, MA
  • Scheduling/Patient Coordinator About us.... ARCH Orthodontics is one of the longest standing Orthodontic Practices in Ne...
  • 4/26/2024 12:00:00 AM
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Customer Service Administrator - FTC's available
  • Simplyhealth
  • Andover, MA
  • **Customer Service Administrator - FTC's available** Location: Andover Position: Administration Salary Details: 19,000 A...
  • 4/26/2024 12:00:00 AM
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Call Center Manager
  • RIHI "The Home Improvement Specialist"
  • Wrentham, MA
  • Job Description Job Description An Industry Leader with well-established success in the specialty home improvement busin...
  • 4/25/2024 12:00:00 AM
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Program Manager - Call Center Patient Support Services - Remote
  • IQVIA, Inc.
  • Northborough, MA
  • **The purpose of this posting is to build up our database with candidates who have a skill set that meet the requirement...
  • 4/25/2024 12:00:00 AM
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Outsourcing Delivery Analyst - Tax Information Reporting
  • Markit Ltd
  • Andover, MA
  • Outsourcing Delivery Analyst - Tax Information Reporting in Andover - Brickstone Square **Outsourcing Delivery Analyst -...
  • 4/25/2024 12:00:00 AM
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Lead Generation Call Representative - MA
  • Payroc
  • Foxboro, MA
  • Job Description Lead Generation Call Representative Reports To Call Center Manager Job Purpose Payroc is looking to fill...
  • 4/24/2024 12:00:00 AM
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Retail Service Specialist
  • O'Reilly Auto Parts
  • Dracut, MA
  • The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service,...
  • 4/22/2024 12:00:00 AM
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About Lowell, Massachusetts

Lowell is a city in the U.S. Commonwealth of Massachusetts. Located in Middlesex County, Lowell (along with Cambridge) was a county seat until Massachusetts disbanded county government in 1999. With an estimated population of 109,945 in 2014, it is the fourth-largest city in Massachusetts, and the second-largest in the Boston metropolitan statistical area. The city is also part of a smaller Massachusetts statistical area called Greater Lowell, as well as New England's Merrimack Valley region. Incorporated in 1826 to serve as a mill town, Lowell was named after Francis Cabot Lowell, a local fi...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Call Center Manager jobs
$128,462 to $172,982
Lowell, Massachusetts area prices
were up 1.6% from a year ago
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