The Outbound Call Center Manager implements and reviews contact center outbound policies and procedures. Manages and directs all aspects of outbound contact center operations. Being an Outbound Call Center Manager is responsible for staff recruiting, performance evaluation, training, and development. Oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. In addition, Outbound Call Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Call Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as an Outbound Call Center Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
This is a Work From Home Remote Work Opportunity.
About Us: At ReconMR we help some of the world s most prominent companies and organizations navigate their most pressing challenges. With over 750 interviewer stations in 5 call centers across the state of Texas, ReconMR is recognized as a leader in the Market Research industry. Join the team at ReconMR and join the conversation where you will work on important projects which provide critical information to help shape the future.
What you'll do:
As a Survey Research Telephone Interviewer, you will conduct outbound calls and survey respondents on a wide variety of topics. Telephone Interviewers collect survey data by phone and complete the following duties on a daily basis: making outbound phone calls, reading a script verbatim, asking questions to respondents, and recording responses to open ended questions or multiple choice questions. You will conduct telephone interviews, Polls, and Customer Satisfaction Surveys. Never any sales or collections. Be part of an exciting company and make a difference with your work!
Never any Sales or Collections.
Skill Requirements:
Additional Requirements for Work-From-Home:
Experience
Open to applicants under 18 years of age
Schedules Available:
Daytime, Evening, and weekend hours available
Benefits:
ReconMR conducts virtual interviews daily.
Virtual interviews take about 30-minutes, and consist of basic interview questions and a reading assessment.
Physical Office Location: 2504 Kent St, Bryan Tx, 77802
Clear All
0 Outbound Call Center Manager jobs found in Lubbock, TX area