Outbound Call Center Manager jobs in Medford, OR

Automotive Sales Call Center

Grants Pass, OR

Grants Pass Automotive is seeking motivated individuals to join our Sales Business Development Team! This person must be comfortable multi-tasking, answering questions via phone, email or text and confident with conversing with guests. A positive attitude, attention to detail, and a desire to work in a team environment is a must!  Pay for this position ranges from $48,000 - $60,000 a year.

At Grants Pass Automotive, we strive to make every customer a customer for life. Happy employees make happy customers, and we reward individuals who are ready to work hard and stay motivated. Every employee at Grants Pass Automotive is critical to the overall success of the dealership!

Benefits

• $18/ hr monthly bonus
• Company sponsored health insurance
• Voluntary Dental/ Vision
• Life Insurance
• 401k
• Paid Training
• Paid Vacation
• Paid Sick Time
• Employee discounts on products and services
• Fun and friendly work environment

Responsibilities

• Answer customer calls and establish an appointment with the guest.
• Respond quickly to internet, phone and live chat inquiries using email, phone, text and live chat scripts and templates.
• Make outbound calls to set follow up with a customer and set appointments.
• Provide customers with initial product information by answering questions and providing videos and photos of vehicles.
• Use the dealership customer management system to better enhance the customer experience, set appointments and log detailed and accurate notes.
• Follow CRM and store procedures when handling phone calls and emails.
• Participate in team & process development sessions – keeping positive relationships with teammates, sales teams and dealership management.
• Utilize CRM tracking system daily.
• Help the sales department create customers for life.

Qualifications

• At least one previous role based in strong customer service experience.
• Strong computer skills and data entry experience, preferred.
• Strong verbal and written skills.
• Strong attention to detail and the ability to multi-task.
• Comfortable with new technology ie; texting and recording videos.
• Professional personal appearance.
• Available to work flexible hours on weeknights & weekends.
• Willing to submit to a pre-employment background check & drug screen.

Grants Pass Automotive provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws