Outbound Call Center Manager jobs in Moline, IL
The Outbound Call Center Manager implements and reviews contact center outbound policies and procedures. Manages and directs all aspects of outbound contact center operations. Being an Outbound Call Center Manager is responsible for staff recruiting, performance evaluation, training, and development. Oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. In addition, Outbound Call Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Call Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as an Outbound Call Center Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Recently Added Outbound Call Center Manager jobs
Call Center - Bilingual Spanish
- Progressive Insurance
-
Moline, IL
FULL_TIME
- Join Forbes’ 2023 Best Employer for Diversity! If you enjoy helping others and flourish in a fast-paced environment, then you might be a fit for Progressive’s bilingual call center team. You’ll be taking inbound calls from our Spanish-speaking customers which means successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems. This is a remote position; you’ll be provided computer equipment and in-depth training. Job opportunities: - Bilingual Inbound Sales Representatives share expertise of Progressive products and services to ensure appropriate insurance coverage through benefits selling - Bilingual Customer Service Representatives support customers’ inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional products Must-have qualifications - Two years of post-secondary education or higher - Instead of the above, two years of relevant work experience - Sales only: Property & Casualty license; if you’re not already licensed, you’ll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee) - Fluent in Spanish and English (verbal and written) Training starts: May and June 2024 Schedule: Most schedules will include a weekend day and evening hours after completion of training Work from home office requirements - Designated workspace free from noise and other distractions - High-speed internet at your expense unless otherwise required by law - Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection) - All Progressive hardware you receive needs to be connected to a surge protector Compensation - $21.50 per hour depending on the role you are selected for - Gainshare bonus up to 8% of your eligible earnings based on company performance - An additional 10% when you work evening or weekend hours - Performance-based rewards - Additional $1.00/hour if you are fluent in English and Spanish and hired into a bilingual role Benefits - 401(k) with dollar-for-dollar company match up to 6% - Medical, dental & vision, including free preventative care - Wellness & mental health programs - Health care flexible spending accounts, health savings accounts, & life insurance - Paid time off, including volunteer time off - Paid & unpaid sick leave where applicable, as well as short & long-term disability - Parental & family leave; military leave & pay - Diverse, inclusive & welcoming culture with Employee Resource Groups - Career development & tuition assistance Energage recognizes Progressive as a 2023 Top Workplace for: Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership. Equal Opportunity Employer For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https://www.progressive.com/careers/how-we-hire/faq/job-scams/
- 2 Days Ago
Call Center Representative
- Mediacom Communications Corporation
-
Clinton, IA
FULL_TIME
- Position: Customer Sales & Service Representative I Who we are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people ...
- 1 Month Ago
Call Center Representative
- Mediacom Communications Corporation
-
Geneseo, IL
FULL_TIME
- Position: Customer Sales & Service Representative I Who we are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people ...
- 1 Month Ago
Call Center Representative
- Mediacom Communications Corporation
-
Kewanee, IL
FULL_TIME
- Position: Customer Sales & Service Representative I Who we are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people ...
- 1 Month Ago
Call Center Representative
- Mediacom Communications Corporation
-
Quad Cities, IL
FULL_TIME
- Position: Customer Sales & Service Representative I Who we are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people ...
- 1 Month Ago
Call Center Representative
- Mediacom Communications Corporation
-
East Moline, IL
FULL_TIME
- Position: Customer Sales & Service Representative I Who we are: Since 1995, Mediacom Communications has become a coast-to-coast presence with operations in 22 states and a team exceeding 4,000 people ...
- 1 Month Ago
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0 Outbound Call Center Manager jobs found in Moline, IL area
Greeter
- Walmart
-
Rock Island, IL
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/19/2024 12:00:00 AM
Customer Service Representative III
- Artech LLC
-
Milan, IL
- Job Title: Customer Service Rep Location: Milan, IL Duration: 12+ Months Job ID: JDJP00039656 Hybrid once training is fu...
- 4/19/2024 12:00:00 AM
Customer Service Representative III
- US Tech Solutions, Inc.
-
Milan, IL
- Customer Service Representative III Milan,IL 12 months Hybrid once training is fully complete and the contingent has sho...
- 4/19/2024 12:00:00 AM
Greeter
- Walmart
-
Davenport, IA
- **Job Summary:** As a Greeter at Walmart, you will be the first point of contact for customers as they enter the store. ...
- 4/19/2024 12:00:00 AM
Courtesy Clerk
- Hy-Vee, Inc.
-
Muscatine, IA
- At Hy-Vee our people are our strength. We promise "a helpful smile in every aisle" and those smiles can only come from a...
- 4/19/2024 12:00:00 AM
CUSTOMER SERVICE SPECIALIST
- Kent Pet Group
-
Muscatine, IA
- ** CUSTOMER SERVICE SPECIALIST** **Job Category****:** Customer Service **Requisition Number****:** ORDER001183 Showing ...
- 4/19/2024 12:00:00 AM
Call Center Representative - Work From Home>
- MedMetrix
-
Davenport, IA
- [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Call Center Rep you'll: Respond to patient inqui...
- 4/18/2024 12:00:00 AM
Call Center Representative - Work From Home>
- MedMetrix
-
Muscatine, IA
- [Customer Service / Remote] - Anywhere in U.S. / Competitive Pay - As a Call Center Rep you'll: Respond to patient inqui...
- 4/18/2024 12:00:00 AM
About Moline, Illinois
Moline (/moʊˈliːn/ moh-LEEN) is a city located in Rock Island County, Illinois, United States. With a population of 43,977 in 2010, it is the largest city in Rock Island County.
Moline is one of the Quad Cities, along with neighboring East Moline and Rock Island in Illinois and the cities of Davenport and Bettendorf in Iowa. The Quad Cities have an estimated population of 381,342. The city is the ninth-most populated city in Illinois outside the Chicago Metropolitan Area. The corporate headquarters of Deere & Company is located in Moline, as was Montgomery Elevator, which was founded and head...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Call Center Manager jobs
$110,211 to $148,406
Moline, Illinois area prices
were up 1.3% from a year ago
were up 1.3% from a year ago