Outbound Call Center Manager jobs in Newport News, VA
The Outbound Call Center Manager implements and reviews contact center outbound policies and procedures. Manages and directs all aspects of outbound contact center operations. Being an Outbound Call Center Manager is responsible for staff recruiting, performance evaluation, training, and development. Oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. In addition, Outbound Call Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Call Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as an Outbound Call Center Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Recently Added Outbound Call Center Manager jobs
Onsite Call Center Agent
- Bill Gosling Outsourcing (US)
-
Hampton, VA
FULL_TIME
- Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the “Apply” button to get started! Making Lives Better, One Connection at a Time! For over 65 years, Bill Gosling Outsourcing has been providing business solutions to our clients with various types of services including Customer Service, Accounts Receivable Management, Customer Sales, Contact Centre Technology, and Business Process Outsourcing. We strive to create a fun, diverse, and engaging workplace, which promotes both personal and professional growth. Come soar alongside our Goslings, our clients, and our shared customers in one glorious, honking flock! Starting at $16/hour with potential to earn up to $17/hour based on performance. This position is 100% work-from-office, remote work is not available. About the job As a First-Party Collections Agent, you will be responsible for a variety of tasks related to customer account management, payment negotiation and collection, as well as answering general inquiries about the customer’s account. Main responsibilities Complete initial trace work using online tools and account systems Verifying consumer information Professionally negotiating with consumers and exploring money sources to determine the best possible arrangement Maximize revenue and achieve set goals and objectives Ensure customer satisfaction and provide professional customer support Update customer files with appropriate information and ensure information being placed in customer files follow regulatory, client-specific, and corporate guidelines Qualifications Customer centric Negotiation skills with a can-do attitude Excellent verbal, phone and email communication skills Good computer skills Ability to build relationships with internal and external stakeholders Candidates must be within travel distance to our Hampton office location Benefits: Health & Dental Benefits available after initial waiting period Equipment will be provided by us Paid training Amazing work culture where you can learn and grow New office, built to suit our needs Directly off I-64 for easy commute Walking distance to 23 restaurants and over 70 retail stores 15 minutes from the Atlantic Ocean with miles of shoreline and breathtaking views Vibrant arts community, distinctive festivals and a rich history Close by attractions such as Fort Monroe national monument, Virginia Air and Space Center, NASA, Hampton History Museum, Hampton University, Hampton Coliseum Are you a Gosling? Let's find out! At Bill Gosling Outsourcing, we live by our 5 core values! If these resonate with you continue reading and join our team! Never Satisfied – Do you have a fire in your belly to win? We want people on the team who want to win and are willing to commit themselves to this outcome. Able to Grow, Eager – In order to get better, you must crave to learn…continually. You have a desire to always be learning, growing personally and professionally. Make Others Better – Simply put, for our business to survive and thrive, it will only happen if we all get better. That means everyone at Bill Gosling, not just yourself. Creativity and Innovation – Methods of doing business are rapidly evolving. We must continually innovate and discover technology solutions that provide superior outcomes. Have Fun, Energetic – We focus on celebrating our wins along the way, laughing at ourselves and with our peers, and generally having some fun keeps the right balance for the family. Location 4410 E Claiborne Square Hampton, VA 23666 USA We have offices across the Globe – North America (Barrie, Ontario; London, Ontario; Montreal, Quebec); USA (Hampton, Virginia); Manila, Philippines; San Jose, Costa Rica; Glasgow, UK; Trinidad & Tobago; India – please visit our website for additional information CHECK US OUT FOR YOURSELF! Twitter & Instagram: bgocareers Facebook: Bill Gosling Outsourcing LinkedIn: Bill Gosling Outsourcing Website – https://www.billgosling.com/careers If you are seeking a career opportunity in a fun, diverse, and engaging workplace which promotes both personal and professional growth, we would like to hear from you!
- Just Posted
Call center agent
- Bill Gosling Outsourcing
-
Hampton, VA
FULL_TIME
- Bill Gosling Outsourcing is committed to the career development of our people. If you are interested in joining a company with modern facilities and a team environment, click on the Apply button to ge...
- Just Posted
Patient Call Center Specialist
- Urology of Virginia PLLC
-
Suffolk, VA
FULL_TIME
- DescriptionCompany OverviewUrology of Virginia (UVA) has a long history of providing comprehensive and quality care to the entire Hampton Roads region, including northeastern North Carolina. Our clini...
- 5 Days Ago
Call Center Supervisor
- The Michelle Martin Group
-
Hampton, VA
FULL_TIME
- We're searching for a dynamic Call Center Supervisor to lead our client's talented team in Hampton, VA! Situated in the vibrant hub of Hampton Roads, Virginia Beach, and Norfolk, you'll have the oppor...
- 12 Days Ago
Call Center Representative
- Innovation At Work Inc
-
Hamptom, VA
FULL_TIME
- DescriptionEssential Duties & Responsibilities (included but not limited to)The candidate shall possess the ability to operate a switchboard with speed and accuracy. Ability to supervise subordinates....
- 24 Days Ago
Call Center Agent - Answering Service
- Professional Answering Service
-
Newport, VA
FULL_TIME
- Inbound call center hiring REMOTE agents for an Answering Service.Job Details: You must have a quiet workspace with your own equipment. We run on Windows 10 or 11 PRO (not home). You must have a wired...
- 21 Days Ago
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0 Outbound Call Center Manager jobs found in Newport News, VA area
FT Assistant Manager Customer Service
- Food Lion
-
Portsmouth, VA
- Address: USA-VA-Portsmouth-3539 Airline Blvd. Store Code: Store 02659 Front End (7236112) Food Lion has been providing a...
- 4/25/2024 12:00:00 AM
Customer Service Representative | VA | Portsmouth | 13 Oct 2021
- CARSTAR Franchising, Inc.
-
Portsmouth, VA
- Customer Service Representative **Customer Service Representative - CARSTAR Advantage Collision Center** **JOB SUMMARY**...
- 4/25/2024 12:00:00 AM
Customer Service Representative | VA | Portsmouth | 09 Aug 2021
- CARSTAR Franchising, Inc.
-
Portsmouth, VA
- Customer Service Representative **Customer Service Representative - CARSTAR Advantage Collision Center** **JOB SUMMARY**...
- 4/25/2024 12:00:00 AM
Customer Service Representative | VA | Portsmouth | 05 Feb 2022
- CARSTAR Franchising, Inc.
-
Portsmouth, VA
- **Customer Service Representative CARSTAR Advantage Collision Center, VA 23701** **JOB SUMMARY** The Customer Service Re...
- 4/25/2024 12:00:00 AM
FT Customer Service Representative - Work From Home>
- House of Rohl
-
Hampton, VA
- [Call Center / Fully Remote] - Anywhere in U.S. / Up to $42K per year / Benefits - As a Customer Service Rep you'll: Han...
- 4/24/2024 12:00:00 AM
Retail Service Specialist
- O'Reilly Auto Parts
-
Hampton, VA
- The Retail Service Specialist will support the Store Manager and Assistant Managers in areas of sales, customer service,...
- 4/23/2024 12:00:00 AM
Bilingual Family Service Specialist
- PeopleShare
-
Newport News, VA
- PeopleShare is searching for a Bilingual Social Services Specialist to provide ongoing social work services to families ...
- 4/23/2024 12:00:00 AM
Member Service Representative
- ABNB Federal Credit Union
-
Yorktown, VA
- Employee Perks Employee Benefits (401k plans and match opportunities / Company paid Short-Term and Long-Term Disability ...
- 4/22/2024 12:00:00 AM
About Newport News, Virginia
Newport News is located at 37°4′15″N 76°29′4″W / 37.07083°N 76.48444°W / 37.07083; -76.48444 (37.071046, −76.484557). According to the United States Census Bureau, the city has a total area of 120 square miles (310 km2), of which 69 square miles (180 km2) is land and 51 square miles (130 km2) (42.4%) is water.
The city is located at the Peninsula side of Hampton Roads in the Tidewater region of Virginia, bordering the Atlantic Ocean. The Hampton Roads Metropolitan Statistical Area (officially known as the Virginia Beach-Norfolk-Newport News, VA-NC MSA) is the 37th largest in the nation with...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Call Center Manager jobs
$111,507 to $150,150
Newport News, Virginia area prices
were up 1.2% from a year ago
were up 1.2% from a year ago