Outbound Call Center Manager jobs in Orange, CA

The Outbound Call Center Manager implements and reviews contact center outbound policies and procedures. Manages and directs all aspects of outbound contact center operations. Being an Outbound Call Center Manager is responsible for staff recruiting, performance evaluation, training, and development. Oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. In addition, Outbound Call Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Call Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as an Outbound Call Center Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)

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Customer Service Call Center Outbound
  • Fletcher Jones Management West
  • Newport, CA FULL_TIME
  • Ready to join a winning team? Your next opportunity awaits at Fletcher Jones Automotive Group! The nation’s #1 family-owned and operated organization is hiring a Call Center Representative to join our Business Development Center Team.

    The Call Center Representative acts as the communication link between the customer and automotive dealership. The Call Center Representative is responsible for confirming and rescheduling service appointments via outbound calls.

    Responsibilities

    • Follow script and guidelines on each and every phone call.
    • Master Power Tracks and use appropriately.
    • Ensure phones are not left unattended during scheduled shift.
    • Maintain appropriate levels of customer service and client retention by resolving customer complaints or concerns immediately and appropriately; assume ownership of the customer's experience by carrying out those additional assignments that allow the dealership to leave a positive impression with the customer.

    Qualifications

    • Outstanding interpersonal and communication skills.
    • Previous experience in a call center, retail or customer service is preferred.

    Benefits

    • Health insurance
    • Dental insurance
    • Vision insurance
    • Paid time off
    • 401(k)
    • 401(k) matching
    • Flexible spending account
    • Professional development assistance
    • Life insurance
    • Employee assistance plan
    • Disability insurance
    • Paid training
    • Flexible schedules

    Pay: $18 / hour

  • 1 Month Ago

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Senior Call Center Manager
  • Do It Right Plumbers Inc.
  • Orange, CA FULL_TIME
  • ***This role requires you to be physically present at our location in Orange, CA*** We're in search of a seasoned Call Center Manager with a knack for lead generation. If you're all about leading with...
  • 23 Days Ago

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Call Center Manager for Home Services
  • Do It Right Plumbers Inc.
  • Orange, CA FULL_TIME
  • ***This role requires you to be physically present at our location in Orange, CA*** Only 1 spot available so apply ASAP. What We Offer: Competitive salary: $80,000 - $96,000 per year, depending on exp...
  • 16 Days Ago

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Call center representative
  • PONANT
  • San Juan Capistrano, CA FULL_TIME
  • Customer Service / Fully Remote - Anywhere in U.S. / Competitive pay / Health, dental, vision / PTO / Retirement plan - As a Call Center Rep you'll : Handle inbound and outbound calls in a professiona...
  • 19 Days Ago

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Call Center Representative
  • Ultimate
  • Irvine, CA FULL_TIME
  • Job Description Our client is seeking motivated and customer-focused individuals to join their Call Center.Temp to hire, onsite opportunityLocated in Irvine, CAPay: $18.50-$21 an hourMonday - Friday, ...
  • 21 Days Ago

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Call Center Representative
  • Mission Viejo Acura
  • Mission Viejo, CA FULL_TIME
  • Business Development Center Representative, Full Time $500. Signing Bonus! Mission Viejo Acura has an opening for a Business Development Center ( BDC ) Representative. Call Center, Appointment Setting...
  • 23 Days Ago

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0 Outbound Call Center Manager jobs found in Orange, CA area

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Manager Call Center Operations (WFM/IS) - Patient Engagement Center
  • Providence Health & Services
  • Brea, CA
  • Job Description The Call Center Manager is responsible for developing and managing employees and processes while ensurin...
  • 3/29/2024 12:00:00 AM

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Call Center Representative - Bilingual Spanish
  • Planned Parenthood of Orange and San Bernardino Counties
  • Orange, CA
  • Job Description Job Description Overview PPOSBC has a full-time opportunity for a Call Center Representative in Orange, ...
  • 3/29/2024 12:00:00 AM

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Group Reservations Coordinator
  • Marriott Laguna Cliffs Resort
  • Dana Point, CA
  • Job Summary: The Group Reservations Coordinator works closely with Sales & Marketing Accounting Conference Services and ...
  • 3/27/2024 12:00:00 AM

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Customer Service Representative
  • iStaffing
  • Orange, CA
  • Job Description Job Description Case manufacturer in the city of Orange is in need of a customer service representative ...
  • 3/27/2024 12:00:00 AM

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Service Advisor / Service Writer
  • California National Kennedy Equip
  • Orange, CA
  • Job Description Job Description Kennedy Equipment, a family owned equipment company, located in Orange has an opening fo...
  • 3/27/2024 12:00:00 AM

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Client Service Representative (Entry Level)
  • Knox Attorney Services
  • Santa Ana, CA
  • Company Description Knox Attorney Service has been in business for more than 40 years as a provider of litigation suppor...
  • 3/27/2024 12:00:00 AM

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Call Center Manager
  • Ultimate Staffing
  • Brea, CA
  • Excellent opportunity to work for a leading Heating and Plumbing company in Brea, CA. Manage a team of 25 in the call ce...
  • 3/25/2024 12:00:00 AM

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Patient Service Representative
  • Smile Brands Group Inc.
  • Irvine, CA
  • **Patient Service Representative** Location Irvine, CA Category Corporate **Ref #:** 118937 Job Type Full-Time Irvine JO...
  • 3/25/2024 12:00:00 AM

Orange is a city located in Orange County, California. It is approximately 3 miles (4.8 kilometers) north of the county seat, Santa Ana. Orange is unusual in this region because many of the homes in its Old Town District were built before 1920. While many other cities in the region demolished such houses in the 1960s, Orange decided to preserve them. The small city of Villa Park is surrounded by the city of Orange. The population was 139,812 as of 2014. The city has a total area of 25.2 square miles (65 km2), 24.8 square miles (64 km2) of which is land and 0.4 square miles (1.0 km2) of which i...
Source: Wikipedia (as of 04/11/2019). Read more from Wikipedia
Income Estimation for Outbound Call Center Manager jobs
$130,916 to $176,281
Orange, California area prices
were up 3.0% from a year ago