Outbound Call Center Manager jobs in Parkersburg, WV

Overview

Remodel USA has been in business for nearly 25 years and operates along the East Coast. We specialize in window replacements, walk-in baths, kitchen refacing, and siding. Our commitment to quality and reliability ensures the timely delivery of top-tier products at fair prices every time.

As a Call Center Agent, you will play a crucial role in providing exceptional customer service, handling inquiries, qualifying prospects, and ensuring customer satisfaction. If you have a passion for assisting customers, excellent communication skills, and the ability to thrive in a fast-paced environment.

* This is a remote opportunity*

Responsibilities

• Qualifying prospects for presentation appointments.
• Taking customer calls and providing accurate, satisfactory answers to their queries and concerns.
• Managing the lead flow for all salespeople.
• Contacting homeowners to confirm their appointments.
• De-escalating situations involving dissatisfied customers, offering patient assistance and support.
• Collaborating with other call center professionals to improve customer service.
• Documenting all client interaction and communication.
• Making outbound calls to follow up on all inquiries.

Qualifications

• Customer service and phone experience.
• Excellent communication and customer service skills, both written and verbal.
• Great active listening skills.
• Exceptional interpersonal and rapport-building skills.
• Highly organized with the ability to multitask in fast-paced environments.
• Computer literate and experience in data entry, MS Outlook, MS Word.

What We Offer

• $15 an hour bonuses.
• Remote work opportunity
• Full health benefits including health, dental, vision
• 401 K savings account
• Opportunities for growth and advancement

Schedule

• Remote
• Week/Weekend shifts are available

Posted Min Pay Rate

Posted Max Pay Rate