Outbound Call Center Manager jobs in Pensacola, FL

Telaforce, a Titan Technologies company, is HIRING!  We offer a full benefits package, including paid holidays, a great work environment and growth opportunities with our promote from within policy. Working hours are Monday through Friday, no evenings or weekends required.

We’re interviewing now to fill multiple Outbound Call Center Data Collection Agent positions to support the Bureau of Labor Statistics (BLS).  If you are looking for meaningful work, where YOU can have an impact on our nation’s economic policy, listen here to learn about how Erica supports BLS, and read on to learn more!

In this role, you will work on our federal contracting team, using your strong customer service and phone skills to contact companies across the United States. You will cold call and enroll these companies in the government’s payroll surveys.   

This is important work for our nation!  BLS uses the data you will be collecting to measure labor market activity, working conditions, price changes, and productivity in the U.S. economy to inform public and private decision making.

Your typical duties shall include, but are not limited to:

• You will be cold calling companies to meet monthly performance obligations.
• Process confidential data records obtained through telephone interviews or other approved means.
• Identify and resolve inconsistencies in respondent’s responses.
• Establishing a rapport with potential respondents and enrolling companies into the BLS Current Employment Statistics (CES) Program.
• Ensuring quality control of collected data while identifying and reporting problems in obtaining valid information.
• Interpreting numerical data, reviewing error messages, and correcting data where applicable.
• Adhering to daily, weekly, and monthly performance targets.
• Research target company contact information online.

You must have:

• Proficiency with basic computer functions, to include typing a minimum of 40 wpm, is required.
• Proficiency with Microsoft Word is required.  Additional Microsoft Office experience is preferred.
• Demonstrated experience using the internet for research.
• Displays excellent oral and written communication skills.
• Strong interpersonal skills and the ability to communicate clearly and effectively.
• Basic math skills, to include the ability to round, quantify, and analyze numbers.
• Ability to successfully pass a level 2 government background investigation and drug screen inclusive of medical marijuana.
• High school diploma or equivalent plus two years of relevant experience.

Preferred Experience:

• Call center, strong customer service and sales experience
• Consistent work history and excellent attendance record
• Excellent persuasive/negotiation skills