Outbound Call Center Manager jobs in Portland, ME

Are you ready for a career you’ll love as a customer service professional?

We have a position for you. You can create a schedule that’s best for you, and make the money you deserve! Apply now to secure a position you can customize for the life you want to live! With our organized and effective systems, you can focus on providing excellent customer service while we do the rest.

The Virtual Call Center is a multi-faceted company founded in 2014 to help individuals find reliable customer service positions for longevity and stability. Top Name Brand Retailers and Fortune 500 Companies partner with The Virtual Call Center to connect with the best call service professionals from across the country. Each call service professional is hired by The Virtual Call Center to communicate with loyal customers from large retail companies. After being strategically connected with excellent retail companies, you will become a part of the trusted Virtual Call Center family.

This position is definitely for you if you are ready to:

*
Work from the comfort of your home office (without worry of having to come into the office)

*
Create your own schedule around your family, school, or other obligations

*
Build a clear and compelling customer service professional resume

*
Release the stress from transportation and travel costs associated with in-house work

*
Connect with a company focused on the PEOPLE who work, not just the bottom line

You’ll be perfect for this position, if you:

*
Enjoy using your best speaking skills to communicate with loyal customers as a friendly, level-headed professional

*
Desire to maintain a flexible schedule for work-life balance as parent, student, or caregiver

*
Seek to work with a company committed to helping you grow your skills and earn additional and sustainable income

*
Provide customer service of inbound calls for roadside assistance and other service requests from client’s customers and/or client account representatives for assistance with items such as: –a vehicle that won’t start

–flat tire(s)

–keys locked inside a car

–vehicle out of gas

–vehicle in an accident

*
Place outbound calls to list of client’s service providers to secure appropriate towing assistance to resolve the customer’s needs

• Possible outbound calls to client, client’s customers and/or client account representatives for status and clarification purposes.

• Transfer inbound calls or outbound calls to other client-designated internal support departments or client account representatives.

• Outbound coordination to client’s service providers & possible follow up calls for clarification and/or additional calls for secondary services.

• Probe to identify the need of the customer based on vehicle inoperable situation.

• Identify the customer’s location using Google Maps and other client tools.

• Provide policy coverage details based on the specific client program.

• Secure a Service Provider to assist the customer, based on the parameters of the policy’s program.

• Provide status updates to customers calling after the initial request for assistance was processed.

*
Requirements*

• Must have at least 2 years of customer service experience

• Home Office must have a professional work environment away from ambient noise

• High speed internet connection required with Ethernet cord to accompany computer (speeds 75 download & 10 upload minimum, WiFi internet will not work with client applications)

• Phone accessible for assistance

• High school diploma, GED or equivalent

• Strong grammatical and oral skills to communicate with consumers in a professional manner

• Strong work ethic and the ability to strive in a fast-paced work environment

• Excellent communication skills, both written & verbal

• General PC knowledge

• Ability to pass a background check

• Ability to work a flexible schedule including days, nights and weekend

*
Benefits*
The Virtual Call Center, Inc offers every customer service MVP:

*
A detailed playbook to help you maximize your customer service skills

*
A flexible work schedule to fulfill your work life balance goals.

*
The ability to BYOB (Be Your Own Boss) and make great money.

*
An opportunity to quickly shift and relocate whenever you’re ready.

*
A people-oriented environment to work, build, and grow.

High School Diploma or GED

Job Type: Full-time

Pay: $12.00 per hour