The Outbound Call Center Manager implements and reviews contact center outbound policies and procedures. Manages and directs all aspects of outbound contact center operations. Being an Outbound Call Center Manager is responsible for staff recruiting, performance evaluation, training, and development. Oversee the outbound interactions and workflow to ensure that performance standards and sales target are met. In addition, Outbound Call Center Manager requires a bachelor's degree. Typically reports to top management. The Outbound Call Center Manager typically manages through subordinate managers and professionals in larger groups of moderate complexity. Provides input to strategic decisions that affect the functional area of responsibility. May give input into developing the budget. Capable of resolving escalated issues arising from operations and requiring coordination with other departments. Working as an Outbound Call Center Manager typically requires 3+ years of managerial experience. (Copyright 2024 Salary.com)
Provides administrative support to physician practice, clinical staff and patients in a call center environment. Responsible for scheduling, directing inquiries, patient referrals, data entry, medical records support and maintenance.
Requirements:
Major Responsibilities:
1. Utilizes superior customer service skills working in a call center environment managing a high volume of incoming calls to the practice.
2. Provides patient referrals (with physician direction) or ensures appropriate referrals have been obtained for required visits in specialty offices.
3. May perform the duties of practice Medical Office Coordinator such as check in/check out, collection of co-payments, adjustment transactions, balancing daily journal, and maintaining provider schedules.
4. Advises appropriate staff of priority items that require immediate attention by using IP Phone, facilitator phone, and/or EMR messaging.
5. Demonstrates sensitivity to patient's comfort, confidentiality and concerns while maintaining a therapeutic environment for the patient and family in accordance with the provider and CORE standards.
6. Provides coverage in other Core offices as requested.
7. Prepares new patient records and completes scanning prior to patient appointment.
8. Assigns new patients to a provider & care team to establish a care partnership.
9. Scheduling of patients to the appropriate care team (whenever possible) to ensure consistency for the continuity of care.
10. All other duties as assigned.
Clear All
0 Outbound Call Center Manager jobs found in Portsmouth, NH area